This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Implementing tooltips

Tooltips are implemented through two types of BMC Remedy AR System server features:

  • HOVER event
  • Active link Message action

The HOVER event triggers the active link action that displays a tooltip. The HOVER event is an execution option in an active link. The HOVER event does not fire on fields that are disabled or hidden.

Depending on the field type you are working with, you can use the option buttons next to the Hover check box to select the area of the field where the HOVER event for the tooltip will be triggered. The options are Field, Label, and Data.

  • If the applicable field is a data field, all three options are enabled.
  • If the applicable field does not have distinguishable label and data areas, only the Field option is enabled.

A ToolTip selection is available as a message action option for an active link.

Message action for a tooltip
(Click the image to expand it.)

Tooltip message actions are not available for filters.

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