This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

How the prefetch process retrieves forms after Tomcat is started or restarted

When Tomcat is started or restarted, the system retrieves specified forms as follows:

  • The prefetch process retrieves an entry for a form from the prefetchConfig.xml file, and checks the timestamp on the AR System server.
  • If the timestamp indicated on the AR System server is identical (that is, if the form has not been changed on the server), the prefetch process requests the specified form from the cache manager.
  • If the timestamp indicated on the AR System server is newer, the prefetch process retrieves all forms specified in the prefetchConfig.xml file from the AR System server.

Note

If Tomcat starts when the BMC Remedy AR System server is not running, prefetch does not occur. To make sure forms are correctly prefetched, verify that the BMC Remedy AR System server is running before starting or restarting Tomcat.

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