This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Exporting or printing Web reports

You can export or print Web reports based on your requirements.

Exporting Web reports

You can export Web reports to Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Adobe PDF, and Adobe PostScript formats. You can either save the result to a file in the selected format, or open the report in the selected application to work with the report data.

Although you cannot save a Web report directly to .csv format, you can still use this format to transfer the data from a Web report to another application. To do so, export the Web report to Microsoft Excel, and then use Excel functions to save the data in .csv format.


You cannot drill down a web report.

  1. Run the report as described in Running reports.
  2. In the report viewer, click Export Report.


    If the mid tier is running on UNIX, you might face issues while exporting reports in various formats such as Excel or Word. Add the (-Djava.awt.headless=true) Java option in the /bin/ file along with other Java options before starting Tomcat (or any other web server that you might be using).

    For example, add the Java options on Linux as follows:

    JAVA_OPTS="$JAVA_OPTS -Djava.awt.headless=true"; export JAVA_OPTS
  3. In the Export Report dialog box, select the format for the exported report.
  4. (Optional) Select which pages of the report to export. By default, all pages are selected.
  5. (Optional) For PDF, PostScript, and PowerPoint formats, select Auto, Actual Size, or Fit to Page.
    These options help control how large reports are paginated in the selected output file type.
  6. Click OK.
  7. In the File Download dialog box, select whether you want to open or save the file.
    • Open — The report opens in the selected application, such as Excel. (You must have the application installed to use this option.)
    • Save — The Save As dialog box appears. Navigate to the appropriate location, enter a file name, and then click Save.

      If you select Open, you can then use menu options in the associated application to print, email, and search the report results.

      The links to the underlying records in a list report remain active when you export the report. This means that other users with access to the BMC Remedy AR System server where the report was run can use the links in the report to drill down to the underlying records. However, if a user without access to the BMC Remedy AR System server clicks on the link in the exported report, the user will see a browser "page not found" error.


      Chart drill-down is deactivated in an exported report. Only list report links remain active.

Printing Web reports

  1. Run the report as described in Running reports.
  2. In the report viewer, click Print Report ( ).
  3. In the Print Report dialog box, indicate which pages you want to print.
  4. Click OK.


You can also export the report, and then print the report from the selected application.

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