This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Creating working lists

Follow the steps given in this section to create working lists.

To create a view-by-form list

  1. In the AR System Navigator, expand serverName, right-click Working Lists, and select New View by Form List.
  2. In the New View by Form List dialog box, enter the List Name.
  3. Click Add.
  4. In the Form Selector dialog box, select one or more forms to include in the list, and click OK.
    To filter the list of forms, type a pattern in the Name field. To move to a form in the list, type the first characters of the name in the Locate field.
    Use the usual Windows methods to select multiple objects. For example, hold down the CTRL key and click an item to select or clear it.
  5. Click OK to save the list.

To create a view-by-form list including only forms from an application

  1. In the Applications branch in the AR System Navigator, right-click the application name and select New Application View by Form List.
  2. In the New Application View by Form List dialog box, enter the List Name.
  3. Click Add.
  4. In the Form Selector dialog box, select the forms to include in the list, and click OK.
    The Form Selector dialog box lists only the forms in the application. To further filter the list of forms, type a pattern in the Name field. To move to a form in the list, type the first characters of the name in the Locate field.
  5. Click OK to save the list.

To create a related list

  1. In the server branch in the AR System Navigator, right-click Working Lists and select New Related List.
  2. In the New Related List dialog box, enter the List Name.
  3. Click Add.
  4. In the Add Items dialog box, select the objects to include in the list.
    To filter the list of objects, type a pattern in the Name field, select an application from the Application drop-down list, or clear the appropriate Object Category check boxes. To move to a form in the list, type the first characters of the name in the Locate field.
  5. In the Add Items with Related Property drop-down list, select to add any of the following:
    • Only the objects selected
    • The object and directly related objects
    • The objects and all related objects
    • For applications and packing lists, the object and its contents
      For descriptions of the related options, see Exporting object definitions, views, and applications.
  6. Click OK.
  7. To see which objects will be included in the list, in the Related List dialog box, select an object and click Show Related.
  8. To change which related objects are included in the list with the selected object, select the objects in the list and click and change the value in the Related column or click the buttons.
    For descriptions of the related options, see Exporting object definitions, views, and applications.
  9. Click OK to save the list.

    Note

    When you export objects, you can select an option to create a related list containing the exported objects.

To create a search list

  1. In the server branch in the AR System Navigator, right-click Working Lists and select New Search List.
  2. In the List Name field, enter a name for the search list.
  3. Complete the rest of the fields as described in To search for objects that contain specified text.
    Alternatively, you can create a search list by completing the Working List panel when you perform a search as described in To search for objects that contain specified text.
  4. Click OK.
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