This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Copying field information to a new request

You can now copy information from the fields in an existing form to a form in New request mode in the mid tier application. The new request contains all the data and attachments from the copied request, except diary fields.

Also, if you wanted to create a new request but filled a form in Search mode, you can copy information from the fields of the form in Search mode to a form in New request mode.

To copy information from an existing request to a new request

  1. Open an existing request.

  2. Press Ctrl+Alt+C.
    The window changes to New mode, and fields are populated as in the original request.

  3. Add or modify information in the fields for the new request.

    Note

    You cannot save a request until you add or modify data in the request.
  4. Click Save

To copy information from search mode to a new request

  1. Open a new form in Search mode.
  2. Instead of clicking New request, add information in the fields.

  3. Press Ctrl+Alt+C.
    The window changes to New mode, and fields are populated as in the Search mode.

  4. Add or modify information in the fields for the new request.
  5. Click Save.

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