This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

BMC Remedy AR System definitions

This section contains information about:

A definition is the description of the structure in which objects, views, and applications in Remedy AR System are organized, identified, and manipulated in the Remedy AR System server. Object definitions contain no user data or entries.

You can use two methods for exporting and importing definitions:

  • You can move Remedy AR System objects from one server to another by exporting object definitions to a file, and importing the definition file to a server on the same or a different computer. You can export object definitions by type (for example, all menus), or those for a specific server.
    • Remedy AR System version 9.1 and later does not support the encrypted object definitions from Remedy AR System version 8.1.
    • If the version 8.1 object definitions are locked, the AR System server handles the object definitions as unlocked.

    • We recommend using the latest Remedy AR System version to avoid problems that may arise due to locked object definitions.

  • You can export and import deployable applications from one server to another. Exporting and importing a deployable application automatically includes all the forms, workflow, menus, web services, packing lists, localized messages, reports, application roles, support files, and the form data (if specified) that are referenced by the application. For more information, see Exporting and importing a deployable application.
    To learn about exporting and importing data, Importing data into AR System forms
    When you export object definitions to a file, you select a file type — either AR System definition or BMC Remedy AR System XML.

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