This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Behavior of messages for prompt bar in a browser

If you select Note, Warning, or Error when creating a Message action link action and you select the Show Message in Prompt Bar check box, the message will usually appear in the prompt bar. The following table describes where messages appear in relation to where they are launched from. (In some cases, the message will appear in a pop-up box instead.)


Where messages appear in relation to where they are launched from

If the Message active link action is configured for a:

The message appears in the:

Regular form

Prompt bar

Dialog box

Pop-up box

Modeless floating panel

Prompt bar

Dialog floating panel

Pop-up box

Tooltip floating panel

Prompt bar

Inline view field

Prompt bar of containing form

Dialog floating panel in an inline form

Pop-up box

Modeless floating panel in an inline form

Prompt bar of containing form

For more information about floating panels, see Floating panels.

Note

If a form is opened in a view field through the Open Window active link action, the Inline Form option is available. If Inline Form is selected, content in the view field appears as if it is part of the containing form. If a form is inside an inline view field, the form will never have a prompt bar. Any messages destined for a prompt bar are displayed in the containing form's prompt bar.

Workflow and prompt bar messages

After displaying a Note, Warning, or Error message, workflow resumes, so multiple messages might be displayed. Because Error messages cause workflow execution to stop, only one Error message is displayed at any time, and it is always the final message in the list.

By default, when a new set of workflow begins, the prompt bar is cleared for most conditions, except:

  • Menu Choice/Row Choice (when Row Choice is used)
  • Table Refresh
  • Collapse (when not in the middle of a workflow set)
  • Expand (when not in the middle of a workflow set)
  • Close (for inline forms only)

When workflow is executed with the Window Closed execution option (when a window is closed or the mode is changed), messages are redirected to a pop-up box. This allows the user to see the message before the window closes.

However, if the message comes from an inline view field (configured through the Window Closed execution option), the message is displayed in the containing form's prompt bar. No redirection is needed.

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