This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Avoiding abrupt shutdown of the mid tier

To avoid abrupt shutdown of the mid tier when you are running Tomcat on Microsoft Windows, you need to do add a Registry setting and perform the following steps:

  1. From the Services window, stop the Tomcat service.
  2. Open the Windows registry, and navigate to HKEY_LOCAL_MACHINE > System > CurrentControlSet > Control
  3. Create a new DWORD Value.
  4. Rename the property as ServicesPipeTimeout.
  5. Double-click the property name, enter the value data as 120000 and select base as Decimal.
  6. Click OK.
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