This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Actions that affect mid tier caching

The following actions will affect an object cache or re-cache in the event of a flush, cache, sync cache or Definition change:

  • Add a user
  • Modify a user
  • Delete a user
  • Add a group
  • Remove a group
  • Remove a group from the Group List in the User form
  • Add a user to a group
  • Remove a user from a group
  • Add a computed group
  • Add a group to a computed group
  • Remove a group from a computed group
  • Add a user to a group that is part of a computed group
  • Remove a user from a group that is part of a computed group
  • Create, modify, or delete an application
  • Create, modify, or delete an active link
  • Create, modify, or delete an active link guide
  • Create, modify, or delete an entry in the Group form (not every field must be affected)
  • Create, modify, or delete an entry in the Role Mapping form (not necessarily every field)
  • Create, modify, or delete a form
  • Create, modify, or delete a menu
  • Create, modify, or delete a packing list
  • Create, modify, or delete a view
  • Create, modify, or delete a web service
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