Working with synthetic monitoring log files
BMC Synthetic Transaction Execution Adapter (TEA) Agents record activity in the following log files:
The log files are located on the TEA Agent computer, in the installationDirectory\WorkingFolder\Log folder.
On the App Visibility collector, the synthetic.log file (located in the collectorInstallationDirectory\collector\logs directory), records activity of the Synthetic Monitor on the App Visibility collector. For example, if data is missing from the TrueSight console, you can check this log file for communication errors or content discarded due to time synchronization issues.
TEA Agent logging levels
You can adjust the logging level to better understand the processes and for troubleshooting.
Adjust the logging level only for the categories you require. Log files can grow very large, very quickly, depending on the TEA Agent activity.
Set the logging level for one or more log files in a single configuration file, located on the TEA Agent computer.
To set the logging level for the TEA Agent
You must have administrator privileges on the computer where the TEA Agent is installed.
- On the TEA Agent computer, in the installationDirectory\WorkingFolder\Conf folder, open the log_configuration.xml file.
- For each logging category, enter the logging level value:
The default value is
- Save the file and restart the TEA Agent service.
After the TEA Agent restarts, old log files are archived and new log files are created.