Troubleshooting traffic capture on a Cloud Probe
Perform this set of tasks to verify that the Real User Cloud Probe is capturing traffic as expected. To perform these tasks, you must have access to the system on which the Cloud Probe is deployed.
If you do not have access to the Cloud Probe system, you can validate that the Cloud Probe is capturing traffic by checking the system health, see Monitoring Cloud Probe system health on a Collector.
The Cloud Probe service can capture only HTTP and HTTPS traffic destined for the system on which it is running; it cannot capture traffic going out of the system.
In the following procedures, the default Windows installation directory is C:\Program Files\BMC Software\, and the default Linux installation directory is /opt/bmc/.
|Check the Cloud Probe log file for problems with credentials|
|Check the Cloud Probe log file for error messages|
|Check the Cloud Probe global statistics file for the presence of network traffic and dropped packets|
|Check the Cloud Probe HTTP statistics file for the correct amount of HTTP traffic being processed|
|Check the Cloud Probe SSL decryption statistics file to ensure that website traffic was correctly decrypted.|