Cannot see App Visibility events in the TrueSight console
App Visibility events are not displayed in the TrueSight console due to configuration issues.
Issue
Although the App Visibility server and agents are installed, some or all App Visibility events are not displayed in the TrueSight console.
Probable cause
Configuration of the App Visibility components needs to be adjusted.
Resolutions
Install and configure all components
Ensure that the following App Visibility components are
installed
and
configured.
App Visibility architecture
Configure connections for a high-availability environment
Configure App Visibility components to connect to the App Visibility portal.
If a load-balancing server manages access to the portal, such as in a high-availability environment, use the load balancer address as the portal address.
App Visibility high-availability environment
Ensure that network ports are available and open to the firewall
Ensure that the HTTPS
network ports
are available. The following list presents the default ports for each component:
App Visibility portal: 8100
App Visibility collector: 8200
App Visibility proxy: 8300
Synchronize network time protocol (NTP)
Warning
The data handled by application monitoring components, including all server components and agents, is time sensitive. If the time between components is not synchronized, you might see incorrect or partial data, or you might not see any data.
Consult your operating system documentation to synchronize each component's internal clock with an NTP server on your network or on the Internet. Ensure that the clocks are regularly synchronized.
Configure access between components
Ensure that the App Visibility collector callback.address is accessible from all App Visibility agents.
Ensure the configuration information is correct for all components:
Add the App Visibility portal to the Presentation Server
For details, see
Adding and editing components.
Related topics
Basic deployment options for TrueSight Operations Management
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