App Visibility Manager error messages

The following table lists the error messages present in the App-Visibility.log file or the TrueSight.log file, both located on the Presentation Server in the installationDirectory\truesightpserver\logs directory.

For each error, the table provides an explanation, the probable cause of the error, and the workarounds that can be performed to counter these errors.

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Error code	Log message	Message description	Cause and action
BMC_TS_AV000184E	Failed to update Notification Channels.	The notification channels could not be obtained.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS_AV000183E	Failed to retrieve Notification Channels.	The notification channels could not be obtained.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS_AVS000147E	Failed to retrieve Synthetic Health violations for the Event filter: {}.	The event violations could not be obtained.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS_AVS000146E	Failed to retrieve Synthetic Health Event Details for Event id ({}).	The event details could not be obtained.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS_AVS000145E	Failed to retrieve Synthetic Health violations for the filter: {}.	The list of violations could not be obtained.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS_AVS000141E	Failed to retrieve metric rule details for (id={}).	The metric rule details could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000004E	App Visibility portal is not configured or not available. Portal ID: {}. Error cause:	The App Visibility portal is either not registered with the Presentation Server or could not be accessed.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information. To register App Visibility to the Presentation Server, see Register the App Visibility portal component in the TrueSight console.
BMC_TS-AVA000003I	App Visibility portal is not configured.	The App Visibility portal is not registered with the Presentation Server.	Register the App Visibility portal component in the TrueSight console.
BMC_TS-AVA000004E	Failed to get agents from App Visibility server.	Cannot retrieve agent data from the App Visibility server.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000009E	Failed to delete agents from App Visibility server.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000016E	Failed to update application details.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000020E	Failed to delete the {} application.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000022I	Invalid method parameters for tierID {tier ID} and app {}.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000023E	Failed to create Application View members.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000025E	Failed to get data for tiers.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000027E	Failed to check permissions.	Failed to verify permissions for Application View dashlet.	Verify logged in user and user permissions. User must have permission to access the selected application.
BMC_TS-AVA000029I	No App Visibility proxies.		No App Visibility proxies are detected by the system.
BMC_TS-AVA000030I	At least one of the App Visibility proxies is offline: {}.		Verify that the listed App Visibility proxies are online.
BMC_TS-AVA000031E	Failed to get list of App Visibility proxies.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000033E	Failed to get system applications.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000035E	Failed to get events from the App Visibility portal.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000036E	Failed to add {} event to result.		Internal error. Please contact BMC Customer Support.
BMC_TS-AVA000037E	Failed to put data in JSON object.		Internal error. Please contact BMC Customer Support.
BMC_TS-AVA000048E	Failed to create JSON for synthetic execution Application View member (SyntheticMember).		Internal error. Please contact BMC Customer Support.
BMC_TS-AVA000053E	Failed to get database queries with the following parameters: timestamp={}, dbIds={}, application={}, limit={}.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000057E	Failed to get application discovery rules.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000060E	Failed to update application discovery rules.		Verify that the discovery rules for automatic applications are valid.
BMC_TS-AVA000064E	Failed to validate application discovery rules.		Verify that the discovery rules for automatic applications are valid.
BMC_TS-AVA000095I	Failed to ping App Visibility portal {}.	Failed to retrieve information about App Visibility portal.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000098E	Failed to update database information list in App Visibility portal.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000102E	Failed to get configuration file of type {}.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000106E	Failed to get content version for configuration file with fileID {}.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000109E	Failed to save content of configuration file with fileID {}.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000112E	Failed to add new configuration file with ConfigurationContentInfo {}.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000115E	Failed to delete configuration file with fileID {}.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000118E	Failed to set the configuration file with fileID {} as default.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000125E	Failed to get pages from App Visibility server.	Failed to retrieve data for the User Transactions view.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000129E	Failed to get pages chart data from App Visibility server.	Failed to retrieve graph data for the selected user transaction.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000131E	Failed to create global rule.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000134E	Failed to get application server information from RequestInstanceInfo.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000136E	Failed to get DBInfoModel from DataService. [ids={}]		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000137E	Failed to get RequestInstance from SingleRequestServiceDelegate. [id={}]		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000139E	Failed to get transaction.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000144E	dataService cannot retrieve the list of DBInfoModel from the App Visibility portal [requestId={}, transactionId={}].		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000145E	dataService cannot retrieve the BusinessTransactionsMetricsContainer from the App Visibility portal [period={}, requestId={}, transactionId={}].		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000152E	Failed to get server metrics.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000159E	Failed to get tier configuration file.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000163E	Failed to get trace information.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000166E	Failed to get application SLA for the {} application.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000174E	Failed to decode entry point {}.		Use a JVM that supports UTF-8 encoding.
BMC_TS-AVA000177E	Failed to get traces from server.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000178E	Failed to convert traces list to JSON.		Internal error. If error persists, please contact BMC Customer Support.
BMC_TS-AVA000181E	Failed to create rule.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000182E	Failed to decode entry point name {}.		Use a JVM that supports UTF-8 encoding.
BMC_TS-AVA000183E	Failed to encode parameter [entryPoint={}].		Use a JVM that supports UTF-8 encoding.
BMC_TS-AVA000186E	Failed to get transactions from server.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000187E	Failed to convert transactions list to JSON.		Internal error. If error persists, please contact BMC Customer Support.
BMC_TS-AVA000188E	Tenant associated with portal ID {} does not have any automatically discovered applications.		No automatically discovered applications are associated with the selected tenant. Verify that App Visibility agents are installed and online.
BMC_TS-AVA000189E	User does not have permission to view data for any automatically discovered applications for the tenant associated with portal ID {}.		Verify logged in user and user permissions.
BMC_TS-AVA000190E	User does not have permission to view data for the {} application.		Verify logged in user and user permissions.
BMC_TS-AVA000191E	Failed to get top transactions from server.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000192E	Failed to convert top transactions list to JSON.		Internal error. If error persists, please contact BMC Customer Support.
BMC_TS-AVS000000E	Failed to delete Execution Plan (executionPlanId = {}).	Execution Plan could not be deleted.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000005E	Failed to get synthetic SLA for application {}.	SLA could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000011E	Failed to get synthetic custom SLA for application: {}, and Execution Plan ID: {}.	Custom SLA could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000016E	Error while getting Execution Plan data.	Execution Plan data could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000018E	Failed to get Execution Plan from the server.	Execution Plan could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000020E	Failed to save Execution Plan from the server.	Execution Plan could not be saved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000022E	Failed to delete Execution Plan from the server.	Execution Plan could not be deleted.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000024E	App Visibility portal is not configured.		In the TrueSight console, add the App Visibility portal component .
BMC_TS-AVS000025W	Some collectors could not be reached, response may lack data. Unreachable/offline collectors: " {}	One or more App Visibility collectors could not be reached. Data may be incomplete.	In the App Visibility portal console verify that all collectors are connected and are in ONLINE status.
BMC_TS-AVS000029E	Error while getting location data.	Data for this location could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000032E	Error while getting test data.	Test data could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000036E	Error while getting execution data.	Execution data could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000041E	Error while getting execution timers data.	Execution timer data could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000045E	Error while getting execution error data.	Execution error data could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000048E	Error while getting execution log request.	Execution log request could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000051E	Failed to get scripts from the server.	Scripts could not be retrieved from the Presentation Server.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000052E	General exception occurred while getting scripts from the server.	Errors occurred while retrieving scripts from the Presentation Server.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000055E	Failed to get script file data. ScriptFileID = {}	The script file could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000057E	General exception occurred while adding App Visibility portal error to JSON result.		See the error stack trace in the Presentation Server log for more details.
BMC_TS-AVS000058E	Failed to delete the script {} from the server.	The script could not be deleted from the Presentation Server.	Unable to delete script. This could be due to one of the following reasons: This script was not found in the Portal - The script was manually deleted from the portal file system. If this is the case, revert the manual deletion and try again. This script has associated Execution Plans - In this case, you must remove all the Execution Plans associated with this script before deleting the script.
BMC_TS-AVS000060E	General exception occurred while adding success IDs [{}] to the result.	One or more of the scripts you were trying to delete were not successfully deleted.	Refresh the Scripts page and see which scripts are still not deleted. See the Presentation Server log to see which scripts had errors during deletion.
BMC_TS-AVS000062E	General exception occurred while uploading the script {} to the server.	An error occurred while uploading the script to the Presentation Server.	See the Presentation Server log for the full exception stack. Retry uploading the script.
BMC_TS-AVS000063E	Failed to upload the script {} to the server.	The script could not be uploaded to the Presentation Server.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000066E	General exception occurred while replacing the script {}: {} on the server.	An error occurred while replacing the script on the Presentation Server.	See the Presentation Server log for the full exception stack. Retry replacing the script.
BMC_TS-AVS000067E	Failed to replace the script {}: {} on the server.	The script could not be replaced on the Presentation Server.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000070E	Error while getting execution request data: {}	An error occurred while retrieving execution data.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000071E	Error while getting execution request data.	An error occurred while retrieving execution data.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000073E	Error while getting execution log request data: {}	An error occurred while retrieving execution log data.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000074E	Error while getting execution log request data.	An error occurred while retrieving execution log data.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000076E	Error while downloading execution log.	An error occurred while downloading the execution log.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000080E	Error while getting application request.	An error occurred while retrieving application data.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000083E	Error while saving application blackout settings.	An error occurred while saving synthetic application blackout settings	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000086E	Error while changing application status.	An error occurred while changing application status.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AV000002W	Internal error.	While merging the transaction fragments to build the transaction tree for the Trace Details view, one or more of the fragments did not get merged properly.	Internal error. Please contact BMC Customer Support.
BMC_TS-AV000005E	Failed to decrypt the KeyStore password {}.	The KeyStore password decryption failed.	See Applying private certificates to App Visibility components for more details.
BMC_TS-AV000010E	Failed to connect to App Visibility portal.	App Visibility server may be down or inaccessible.
BMC_TS-AV000014E	Failed to parse object for entity class {}.	Failed to process data from App Visibility portal server response .	Verify that your App Visibility portal and your TrueSight Presentation Server are of compatible versions.
BMC_TS-AV000050E	Failed to read tier property file.	Failed to load content of the Tiers configuration type.	Contact BMC Customer Support.to help you verify the content of the Tiers configuration type.
BMC_TS-AV000051W	{} is not one of the allowed tierID values: {}	Tiers configuration type contains incorrect tier ID property,	Contact BMC Customer Support.to help you verify the content of the Tiers configuration type.
BMC_TS-AV000122I	Invoked with the following parameters: uid={}, portalID={}.	Initiated download of execution log file.
BMC_TS-AV000123I	CommonParamDescriptor={}	Parameters for the execution log download.
BMC_TS-AV000151E	No App Visibility portal found for portalID {(portal ID number}.	Failed to retrieve the App Visibility portal component.	Verify that App Visibility portal is registered properly and its status is connected in the TrueSight console. See Register the App Visibility portal component for more details.
BMC_TS-AV000153E	No App Visibility portal found for tenant.	Failed to retrieve the App Visibility portal for the tenant of the logged in user.	Verify that App Visibility portal is registered properly and its status is connected in the TrueSight console. See Register the App Visibility portal component for more details.
BMC_TS-AV000155E	No App Visibility portal found for tenant {}.	Failed to retrieve the server URL for the App Visibility portal for the tenant.	Verify that App Visibility portal is registered properly and its status is connected in the TrueSight console. See Register the App Visibility portal component for more details.
BMC_TS-AV000156E	Failed to parse the App Visibility certificates file, appVisCertificates.xml. Ensure that the XML file is well formed and valid.		See Applying private certificates to App Visibility components for more details.
BMC_TS-AV000157E	Failed to parse the App Visibility certificates schema file, appVisCertificates.xsd. Ensure that you are using the default schema file.		See Applying private certificates to App Visibility components for more details.
BMC_TS-AV000158E	Cannot locate default or custom certificate configuration for the {tenant name} tenant in the App Visibility certificates file, appVisCertificates.xml.		See Applying private certificates to App Visibility components for more details.
BMC_TS-AV000159E	Failed to parse the App Visibility certificates file, appVisCertificates.xml, because of an internal error in the parsing library (internal JAXB error).		See Applying private certificates to App Visibility components for more details.
BMC_TS-AV000160E	Failed to create certificate configuration. The {} attribute value ({}) is not a valid file name. Ensure that the file name does not include the file path or path separators.	The name of the keystore or truststore file is invalid and the name might contain a file path or path separator, such as a backslash character \.	Only enter the file name with the file extension, such as app_vis_keystore.jks.
BMC_TS-AC000028E	Found an older version of App Visibility Portal [{version}] on host [{machine name}]. To view the Model updates, upgrade to the latest App Visibility Portal.	An earlier version of the App Visibility Portal is found.	Verify that the latest version of the App Visibility Portal is integrated with the system to view the Model updates.

App Visibility Manager error messages

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