Commands and actions available in Microsoft Teams
As an operator, you can run any of the commands to obtain information about the overall health of the services in your organization. Options are available for executing actions on the services or situation cards.
Before you begin
Ensure that you have the following access and requisite information:
- Your administrator has made the BMC Helix application available for your organization.
- You have access to Microsoft Teams and are a member of the applicable channel.
To initiate a chat in Microsoft Teams
- In Microsoft Teams, select a channel or the BMC Helix application.
- In a channel, interact with the BMC Helix application to get information about services, situations, or tickets (If BMC Helix ITSM is connected).
- If you interact with the BMC Helix application, you can start using the commands directly to perform actions on impacted services or situations.
- The first time you interact with the BMC Helix application, you are prompted to sign in to your BMC account.
- (First interaction) Sign in to your BMC account.
List of commands
The BMC Helix application responds to the following commands in Microsoft Teams:
| Command | Description |
|---|---|
| Account actions | |
| sign in | Logs on to the BMC Helix applications. |
| sign out | Logs out of the BMC Helix applications. |
| more commands | Shows a complete list of supported commands. |
| BMC Helix AIOps services actions | |
| service [name] status | Displays the current status of the specified service. Minimum three characters required for the service name. |
| service severity major | Displays all services with the severity as major. You can perform one of the following options:
|
| service severity minor | Displays all services with the severity as minor. You can perform one of the following options:
|
| service severity ok | Displays all services with the severity as OK. You can perform one of the following options:
|
| service health score below [number] | Displays all services for which the service health score is below the specified number. For example, service health score below 75 shows a list of services for which the health score is below 75. You can perform one of the following options:
|
| service health score above [number] | Displays all services for which the service health score is above the specified number. For example, service health score above 90 shows a list of services for which the health score is above 90. You can perform one of the following options:
|
| service health score between [range] | Displays all services for which the service health score is between the specified range of scores. For example, service health score between 50-75 shows a list of services for which the health score is in the range of 50 to 75. You can perform one of the following options:
|
| BMC Helix AIOps situations actions | |
| situation severity critical | Displays all situations with the severity as critical. You can click Open AIOps to launch the Situations page. |
| situation severity major | Displays all situations with the severity as major. You can click Open AIOps to launch the Situations page. |
| situation severity minor | Displays all situations with the severity as minor. You can click Open AIOps to launch the Situations page. |
| situation severity ok | Displays all situations with the severity as OK. You can click Open AIOps to launch the Situations page. |
| BMC Helix ITSM ticket actions | |
| my tickets | Displays the tickets assigned to the logged in user. You are prompted to select either incidents, problem investigations, or change requests. |
| my incidents | Displays a list of incidents assigned to the logged in user. |
| my flagged | Displays a list of incidents assigned to the logged in user and are marked as Needs Attention. |
| my problems | Displays a list of problems assigned to the logged in user. |
| my changes | Displays a list of change requests assigned to the logged in user. |
groups tickets | Displays the tickets assigned to a support group. You are prompted to select either incidents, problem investigations, or change requests. |
| groups incidents | Displays a list of incidents assigned to a support group. |
| groups flagged | Displays a list of incidents assigned to a support group and are marked as Needs Attention. |
| groups problems | Displays a list of problems assigned to a support group. |
| groups changes | Displays a list of change requests assigned to a support group. |
| view ticket [ID or subject] | You can search for tickets by ID or by a keyword present in the summary. On entering a search keyword with the command, you get a list of tickets that have the search keyword in the ID or summary fields sorted by priority and then by updates. On selecting a ticket, you can view issue details such as ticket number, summary, priority, description, creation date and time, activity notes, and attachments. |
Card actions
The BMC Helix application enables you to perform the following actions for impacted services or situations in BMC Helix AIOps.
| Action | Description |
|---|---|
| Service card actions | |
| View incident | Displays the incident created for the service. BMC Helix ITSM must be configured with the application. |
| Schedule Meeting | Opens the meeting scheduler in Microsoft Teams. |
| View Probable Cause | Navigates to the service details page in BMC Helix AIOps. |
| Situation card actions | |
| Acknowledge | Changes the situation status to Acknowledged in BMC Helix AIOps. |
| Create Incidents | Creates an incident in BMC Helix ITSM for the specific situation. BMC Helix ITSM must be configured with the application. |
| Close | Closes all the correlated events except the alarm events for the situation. The Situation status changes to Closed. |
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