New CMDB UI related issues
If you do not have access to the new CMDB UI for performing Edit operations, you must perform the following checks:
Accessing the new CMDB UI through Mid Tier
The web.xml file of Mid Tier must contain an entry for
ExternalLaunchPointServlet. If the entry for this servlet is missing, you may not be able to access the new CMDB UI.
- Open the mid tier’s deployment descriptor file at <installationPath>/midtier/WEB-INF/web.xml.
- Check whether there is an entry for the
ExternalLaunchPointServletin the web.xml file.
If the entry is present, then you have the correct version of mid tier.
- Set the mid tier's log level to Fine.
- Check the mid tier logs for the following entries:
If these entries are present, it means that mid tier can access the new CMDB UI.
If the web.xml file at <installationPath>/midtier/WEB-INF/web.xml is customized, you must add the following code to the web.xml to have access to the new CMDB UI.
<servlet-mapping> <servlet-name>ExternalLaunchPointServlet</servlet-name> <url-pattern>/launch/*</url-pattern> </servlet-mapping>