This documentation supports the 9.1.04 version and its patches of BMC Atrium Core. The documentation for version 9.1 to 9.1 Service Pack 3 and its patches is available here.

To view the latest version, select the version from the Product version menu.

New CMDB UI related issues

If you do not have access to the new CMDB UI for performing Edit operations, you must perform the following checks:


Accessing the new CMDB UI through Mid Tier

The web.xml file of Mid Tier must contain an entry for ExternalLaunchPointServlet. If the entry for this servlet is missing, you may not be able to access the new CMDB UI.

  1. Open the mid tier’s deployment descriptor file at <installationPath>/midtier/WEB-INF/web.xml.
  2. Check whether there is an entry for the ExternalLaunchPointServlet in the web.xml file.
    If the entry is present, then you have the correct version of mid tier.
  3. Set the mid tier's log level to Fine.
  4. Check the mid tier logs for the following entries:
    Entering ExternalLaunchPointServlet
    If these entries are present, it means that mid tier can access the new CMDB UI.

Note

If the web.xml file at <installationPath>/midtier/WEB-INF/web.xml is customized, you must add the following code to the web.xml to have access to the new CMDB UI. 

<servlet-mapping> 
<servlet-name>ExternalLaunchPointServlet</servlet-name> 
<url-pattern>/launch/*</url-pattern> 
</servlet-mapping>
Related topics


Configuring the URL to access the new CMDB UI through Mid Tier

BMC Remedy Mid Tier logging

FAQs and additional resources


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