This documentation supports the 9.1.04 version and its patches of BMC Atrium Core. The documentation for version 9.1 to 9.1 Service Pack 3 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Managing service impact

BMC CMDB provides some in-built rules that help you manage impact relationships for CIs. Additionally, you can define your own impact rules, specific to your enterprise. This helps you normalize service impact more efficiently.

The following topics explain how the Normalization Engine handles service impact, and how you can create new impact rules.

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