Building a service model
A service model is a collection of components (also known as configuration items (CIs)) that represents a business service. A business service can have one or more business processes. Each business process can contain several functional applications, each of which can have multiple IT CIs. A service model will contain the processes, show how the CIs are interconnected.
The best service models are enterprise-specific, achieving the organization’s business availability goals. The IT environment, its organization, and its operational constraints vary significantly among enterprises.
Service models have the following purposes for Infrastructure Management:
- To be able to see how CI failures propagate and impact the upstream services.
- To visualize the impact to a service and to automatically open Intelligent Incidents that contain information about the failed or failing IT components and services it impacts for further prioritizataion and faster troubleshooting.
The following topics contain further information on service models:
|List of the superclasses of the configuration item (CI), the CI types, and the classes of the CI as defined in the data model which can be used as a service model component.||Service model component types|
|Build a service model using the BMC Impact Designer|
|Use a query that finds CIs that are associated with a specific service and add them to the service model||Automating the building and maintenance of a dynamic service model|