This documentation supports the 9.1.04 version and its patches of BMC Atrium Core. The documentation for version 9.1 to 9.1 Service Pack 3 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Adobe Flash replacement options when upgrading BMC CMDB to version 20.02.02

Update: December 9, 2020

BMC has tested Flash-based capabilities with the HARMAN Packaged Browser application—Electron/Chromium version. For updates regarding Limited Support, see "Alternatives for customers who want to continue to use the Flash-based BMC products."

Adobe announced the end of development and distribution of Adobe Flash Player by the end of the year 2020. Flash-based capabilities in Remedy IT Service Management Suite (Remedy ITSM Suite) will no longer work after December 31, 2020. BMC has taken proactive steps over the recent releases to manage the deprecation of the Flash-based capabilities in Remedy ITSM Suite. BMC has also been providing replacement capabilities for the majority of areas where Flash was used in the past.

BMC recommends that you upgrade Remedy platform components (Remedy AR System Server, Remedy Mid Tier, BMC CMDB, and Atrium Integrator) to version 20.02.02 before December 31, 2020 to avoid any problems as a result of the Adobe Flash Player retirement.

Related topics

Impact of Adobe Flash end-of-life on ITSM and replacement options

Known and corrected issues

How can I find out if I am impacted by the end of life of Adobe Flash?

If you are using any of the capabilities listed in the table in the next section, then end of life of Adobe Flash will have an impact on the behavior of your ITSM implementation.

What Flash-related changes can I expect when I upgrade to CMDB version 20.02.02?

The following tables list the capabilities that are available in CMDB and provide a comparison between its behavior in your current installation and in version 20.02.02.

Capabilities replaced in CMDB version 18.05/18.08

ComponentCapabilityBehavior in versions earlier than 18.05/18.08Behavior in version 20.02.02
CMDBUse CMDB Explorer to view and edit CIs and their relationshipsYou can use Atrium Explorer to view and edit CIs and their relationships.

You can use CMDB Explorer to view CIs and their relationships. You can edit a CI, expand and view the parent and children of a CI, simulate the impact of a CI being unavailable, and so on.

You can access CMDB Explorer through ITSM and other applications that consume data from CMDB.

See Searching and viewing CIs and relationships in the CMDB Explorer in CMDB documentation.

The following video provides details of how you can view CIs and their relationships by using CMDB Explorer:

https://youtu.be/2lmCa4xi3jA


CMDBPerform CI searchThe search widget in Atrium Explorer contains various options to help you find the CIs that you are looking for.

The search widget in CMDB Portal contains various options to help you easily find the CIs that you are looking for. You can perform a simple search or an advanced search that enables you to narrow your search to specific types of CIs or to create your own customized search by using the graphical query builder.

See Searching and viewing CIs and relationships in the CMDB Explorer in CMDB documentation.

The following video provides details of how you can create an advanced search query to search for CIs in CMDB Portal:

 https://youtu.be/43KYCqXj0Qs


Capabilities replaced in CMDB version 19.02

ComponentCapabilityBehavior in versions earlier than 19.02Behavior in version 20.02.02
CMDBCreate and edit CIsYou can use Atrium Explorer to create and edit CIs manually.

In CMDB Portal, you can create new CI instances and relationships, and edit existing information in CMDB Explorer.

See Editing CIs and relationships in BMC CMDB Explorer in CMDB documentation.

The following video provides details of how you can create and edit CIs in CMDB:


 https://youtu.be/SSe2bXkS04c


CMDBArchive obsolete data by using Archive ManagerThere is no mechanism in Atrium Core Console to archive CMDB data, but you can configure archiving in AR Archive Manager Console.

You can remove obsolete data from production datasets in your CMDB, and store them in an archive form for future reference. The CMDB archive feature is an extension of the core AR System Archiving feature, and is enabled for the out-of-the-box Common Data Model (CDM) and CDM extensions that you define by using Class Manager. 

See Archiving CMDB data in CMDB documentation.

The following video provides details of how you can define the archiving criteria for a CI:

 https://youtu.be/o9ktATd19i4


CMDB

View classes in Class Manager (19.02)

Edit classes in Class Manager (19.08)

You can use Atrium Core Console to create and edit classes, configure auditing for a class, specify permissions for a class, and specify indexes, and so on.

In 19.02, you can only search for classes, view classes and their attributes, and view the class hierarchies in Class Manager.

In CMDB 19.08 and later, you can perform the following tasks in Class Manager:

  • Define the properties of a class.
  • Configure auditing for a class.
  • Define one or more CI and relationship class attributes.
  • Specify permissions for a class..
  • Specify indexes.
  • Propagate attributes in a weak relationship.


See Modifying the data model by using Class Manager in BMC CMDB documentation.

Capabilities replaced in CMDB version 19.08

ComponentCapabilityBehavior in versions earlier than 19.08Behavior in version 20.02.02
CMDB

View classes in Class Manager (19.02)

Edit classes in Class Manager (19.08)

You can use Atrium Core Console to create and edit classes, configure auditing for a class, specify permissions for a class, and specify indexes, and so on.

In 19.02, you can only search for classes, view classes and their attributes, and view the class hierarchies in Class Manager.

In CMDB 19.08 and later, you can perform the following tasks in Class Manager:

  • Define the properties of a class.
  • Configure auditing for a class.
  • Define one or more CI and relationship class attributes.
  • Specify permissions for a class..
  • Specify indexes.
  • Propagate attributes in a weak relationship.


See Modifying the data model by using Class Manager in BMC CMDB documentation.
CMDBFederation Manager - Cross-launchYou can use Atrium Core Console to make external data available through CMDB by defining cross-launch links in the Federation Manager.

You can use Federation Manager in CMDB Portal to make external data available through CMDB by defining cross-launch links in the Federation Manager.

See  Making external data available through CMDB by defining cross-launch links in the Federation Manager in CMDB documentation.

CMDBCreate an impact simulationYou can use Atrium Impact Simulator in Atrium Core Console to determine how a change to the availability of a CI affects other CIs in a service model.

You can use CMDB Impact Simulator in CMDB Portal to determine how a change to the availability of a CI affects other CIs in a service model.

See Simulating the impact of changes to CIs in CMDB documentation.

CMDBCreate data stores and jobs in Atrium IntegratorYou can use Atrium Integrator to create a data store, and create an Atrium Integrator job to import data into BMC CMDB.

You can use Atrium Integrator in In CMDB Portal to create a data store, and create an Atrium Integrator job to import data into BMC CMDB.

See Creating a data store connection for the data transfer in CMDB documentation.

See Creating an Atrium Integrator job to import data in CMDB documentation.

Capabilities replaced in CMDB version 19.11

ComponentCapabilityBehavior in versions earlier than 19.11Behavior in version 20.02.02
CMDB

Map complex queries



There is no provision in Atrium Core Console to map a predefined query to a class.

You can map a predefined query to a class on the Class Query Mappings page. You can use these queries as part of the process to automatically associate a CI to an incident when a monitoring application, such as when TrueSight Operations Management creates an event.

See

Mapping complex queries to a class in CMDB documentation.


Capabilities replaced in CMDB version 20.02

ComponentCapabilityBehavior in versions earlier than 20.02Behavior in version 20.02.02
CMDBCreate search queries by using graphical query builderYou can use Atrium Core Console to create advanced topological queries to search for CIs in CMDB.

You can create search queries by using the graphical query builder. You can create a search query by dragging and dropping classes on a canvas and creating relationships between these classes. You can edit these queries, and save these queries as personal or shared queries.


See Creating a graph query to search for a CI in CMDB documentation.

The following video provides details of how you can create search queries in BMC CMDB by using the graphical query builder:

 https://youtu.be/crMAaof7zwE


Capabilities replaced in CMDB version 20.02.02

ComponentCapabilityBehavior in version earlier than 20.02.02Behavior in version 20.02.02
CMDBRetrieve data by using federated classes and plug-insYou can use federated plug-ins and federated classes in Atrium Core Console to retrieve data from external databases. You must first define a federated plug-in and then define a class that can retrieve data through the plug-in.

In CMDB Portal, you can retrieve data from external databases by using a combination of federated plug-ins and federated classes.

You must first define a federated plug-in and then define a class that can retrieve data through the plug-in.

See Displaying external data within CMDB by using federated plug-ins and classes in CMDB documentation.


CMDBAccess CMDB Portal for CDM Denormalization, Atrium Impact Simulator, and Product Catalog

You can access the Atrium CDM DeNormalization Console in Atrium Core Console by selecting Advanced > CDM DeNormalization.

You have to log in to the mid tier to access the Atrium Impact Simulator in the AIS:Main AR System form or the Product Catalog Console in the PDL:PD_Console form.


You can access the Atrium CDM DeNormalization Console in CMDB Portal by using the Atrium:CDMFlatteningProcessUI form.

See  Running the CDM Denormalization utility in BMC CMDB documentation.

You can access Atrium Impact Simulator in the AIS:Main AR System form or Product Catalog Console in the PDL:PD_Console AR System form.

See  Configuring the default web path of the Mid Tier server in AR System Administration Console in CMDB documentation.

CMDBView CI AuditIn Atrium Core Console, you cannot view the audit history of a CI.

In CMDB Portal, you can view the audit history of a CI from the search results of the CI. 

See Auditing changes to CIs in CMDB documentation.

CMDBManage reconciliation, including Compare, Copy, Execute, and Delete activitiesIn Atrium Core Console, you can create Compare, Copy, Execute, and Delete activities in a reconciliation job, in addition to the already existing Identify, Merge, and Purge activities.

In CMDB Portal, you can create Compare, Copy, Execute, and Delete activities in a reconciliation job, in addition to the already existing Identify, Merge, and Purge activities.

See

  • Identifying changes to CIs by using the Compare activity
  • Copying CIs from one dataset to another
  • Running reconciliation jobs in a sequence by using the Execute activity
  • Deleting CIs from a dataset by using the Delete activity

in CMDB documentation.

CMDBBuild and maintain service models by using Dynamic Service ModelingYou can build and maintain service models by using the Dynamic Service Modeling tool in the Flash-based CMDB UI.

You can use the Dynamic Service Modeling tool in CMDB Portal to build and maintain service models of your business services, technical services, or application services.

See Building and maintaining service models by using Dynamic Service Modeling in CMDB documentation.

Which features are deprecated when I upgrade to ITSM version 20.02.02?

The following table lists features that are deprecated in version 20.02.02. We have provided alternative solutions, wherever possible.

ComponentCapabilityDeprecated in ReleaseCurrent BehaviorBehavior in 20.02.02
SMPMSMPM process model - landing pageDeprecated in version 20.02.02

The Home page of Service Management Process Model (SMPM) uses an Adobe Flash-based display.
  • The Home page of Service Management Process Model is not displayed correctly when your browser stops supporting Adobe Flash after Dec 31, 2020.
  • BMC plans to stop packaging and distributing Service Management Process Model with the Remedy ITSM starting with the 20.02.02 release. For more details, see  Product announcements for BMC Remedy IT Service Management Suite .
  • Information about best-practice process is planned to be made available in documentation of the ITSM apps UI in the Self-help tab of the UI.
AR SystemAgent-to-agent chatDeprecated in version 20.02.02
It works only if your browser supports Adobe Flash.
The Openfire Chat feature of Remedy AR System uses Adobe Flash. You can use the chat feature only if your browser version supports Adobe Flash.

The Openfire Chat plug-in works only on browser versions that support Adobe Flash.

We recommend to use Smart IT Openfire Chat for agent-to-agent communication.

See Chatting with other agents to resolve a ticket using Openfire .

Alternatives to features that are not available in CMDB Portal

Some features that were available in Atrium Core Console are not available in CMDB Portal. However, we have suggested alternatives for these features.

For details, see Differences between Atrium Core Console and BMC CMDB Portal in CMDB documentation.

Are there any upgrade requirements to get the replacements of Adobe Flash-based capabilities in ITSM ?

If you are a BMC Helix ITSM subscriber, BMC plans to upgrade your SaaS environments before the end of 2020 to replace the Flash-based capabilities, which will be scheduled in coordination with you.

For Remedy on-premises, BMC has delivered replacement capabilities for these remaining Flash-based capabilities via 20.02 Patch 02 (20.02.02) release for the Remedy platform components (Remedy AR System Server, Remedy Mid Tier, CMDB, and Atrium Integrator).  You must install Patch 02 on top of the Remedy platform version 20.02. This patch was made available for download from the BMC Electronic Product Distribution (EPD) site in October 2020. 

Remedy version 20.02.02 (Patch 02) contains the updates delivered in Remedy version 20.02.01 (Patch 01).

  • For information about the updates delivered in Patch 01, see Updates in Remedy version 20.02.01 in the Remedy deployment documentation.
  • For instructions on upgrading to Patch 02, see Deployment instructions for version 20.02.02 in the Remedy deployment documentation.

For detailed information about the patch and the list of issues that have been corrected in this release, see the following patch bulletins:

  • Replacement of remaining Adobe Flash capabilities in Remedy in the Remedy ITSM online documentation.
  • 20.02.02: Patch 2 for version 20.02 in the Remedy AR System online documentation.
  • 20.02.02: Patch 2 for version 20.02 in the BMC CMDB online documentation.

If you are using Remedy ITSM on-premises, we recommend that you upgrade to 20.02 Patch 02 before December 31, 2020 to avoid any problems as a result of the Adobe Flash retirement. Based on the capabilities you require, upgrade as follows:

  • To replace all remaining Flash-based capabilities, upgrade the Remedy Mid Tier or the Remedy platform (Remedy AR System Server, CMDB, and Atrium Integrator) to version 20.02 Patch 02. You need not upgrade the Remedy ITSM applications. 
  • To replace the Approval Process Visualizer and the SRM Process Designer and Visualizer capabilities, upgrade only the Remedy Mid Tier. You need not upgrade the entire Remedy platform.

What other enhancements can I expect when I upgrade to CMDB version 20.02.02?

The following table lists other enhancements in AR System and CMDB.

ReleaseAction Request System EnhancementCMDB Enhancement
18.05

18.05 enhancements

18.05 enhancements

18.08

18.08 enhancements

18.08 enhancements

19.02

19.02 enhancements

19.02 enhancements

19.08

19.08 enhancements

19.08 enhancements

19.11

19.11 enhancements

19.11 enhancements

20.02

20.02 enhancements

20.02 enhancements

20.02.02

20.02.02 enhancements

20.02.02 enhancements

How do I upgrade to ITSM platform version 20.02.02?

If you are a BMC Helix ITSM subscriber, see BMC Helix Upgrade policy in the BMC Helix Subscriber Information documentation.

If you are a Remedy on-premises customer, see Planning an upgrade in the Remedy deployment documentation.

How can I simulate and test the product behavior without Adobe Flash?

Turn off the Flash plug-in in your browser and test your product behavior without Adobe Flash. 

Alternatives for customers who want to continue to use the Flash-based BMC products

HARMAN International Packaged Browser solution

HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to https://services.harman.com/partners/adobe .

BMC Software provides Limited Support for Adobe Flash-based capabilities in Remedy version 9.1.03 or later when used in combination with the HARMAN Packaged Browser application—Electron/Chromium version. Limited Support is provided temporarily until Dec 31, 2021, to cover the time period until customers upgrade to the latest BMC product version that has replaced the Flash-based capabilities.

Important: For known issues, go to the "HARMAN International Packaged Browser solution known issues" section in the "Known and corrected issues" page for the Remedy component and version you are running.

Adobe Enterprise Enablement for legacy browser versions

Important

The ability to run Adobe Flash Player depends upon the browser vendor's support. Running BMC Software products with outdated browser versions requires you to turn off automatic updates. This approach should be carefully considered and should be in alignment with your company's security group recommendations.

With Adobe Flash Player 32.0 Enterprise Enablement, companies can allow Flash Player content to be loaded from a set of trusted URLs by performing these actions:

  1. To allow Flash to run for a BMC product, in a mms.cfg file, enable the AllowListURLPattern option and add the list of trusted URLs as follows:

    Example AllowListPattern configuration

    EnableAllowList=1

    AllowListUrlPattern=http://<TSIM-Server-FQDN>

    AllowListUrlPattern=https://<TSIM-Server-FQDN>

    AllowListUrlPattern=http://<MidtierServer>:<port>

    AllowListUrlPattern=https://<MidtierServer>:<port>

    For details about the AllowListUrlPattern options, the location of the mms.cfg file for different platforms, and other recommendations from Adobe, see the Adobe Flash Player 32.0 Administration Guide .

  2. Push the mms.cfg file to all browsers that need to continue to use Flash.
  3. Prevent automatic updates of newer browser versions that will not allow Flash Player to load.
    For information about Flash Player automatic updates, go to https://helpx.adobe.com/flash-player/kb/flash-player-background-updates.html .

BMC Software has validated the Flash Player will continue to run with Flash Player Enterprise Enablement on these browser versions:

Tested browser versionVendor support
Microsoft Internet Explorer 11 https://docs.microsoft.com/en-us/lifecycle/announcements/update-adobe-flash-support
Mozilla Firefox 83 https://support.mozilla.org/en-US/kb/end-support-adobe-flash
Google Chrome 86 https://support.google.com/chrome/a/answer/7084871?hl=en



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