This documentation supports the 9.1.04 version and its patches of BMC Atrium Core. The documentation for version 9.1 to 9.1 Service Pack 3 and its patches is available here.

To view the latest version, select the version from the Product version menu.


This topic provides information about fixes and updates in this 9.1.04 release, and provides instructions for downloading and installing version 9.1.04. 

Enhancements in version 9.1.04

To learn about new features and changes in this 9.1.04 release, see Enhancements.

For information about deployment related enhancements, see 9.1.04 .

Known and corrected issuesFor information about issues corrected in this 9.1.04 release, see Known and corrected issues.
Installing or upgrading version 9.1.04

To install or upgrade version 9.1.04, see Preparing for zero-downtime upgrade of the platform .


Redesign of the CMDB interface 

The new CMDB release uses the latest application development technology and tools that significantly enhance the security and performance of CMDB. This redesign also gives you a better and faster user interface experience.

New dashboard


  • For a better user experience of the new BMC Atrium CMDB user interface, keep the screen resolution at 1366 x 768 pixels or higher.
  • In various CMDB screens, the time-filter provides options to display data for specific time periods, such as Today, Last 7 days, and so on. Here, a day is not counted as a calendar day, but as 24-hours prior to your selection.
    This is applicable only where the last updated time stamp, or the data updated time stamp is displayed on the new CMDB UI.
    Example: If the current date and time is June 11, 6:00 PM, selecting Today will display data from June 10, 6:00 PM to June 11, 6.00 PM.

CMDB now provides an all-new, user friendly dashboard to manage the CMDB tasks. The new dashboard is persona-based for the Configuration Manager. The main highlights of the dashboard include:


The dashboard components display different values, such as the number of failed and normalized CIs, the number of data sources, and so on. These values are not generated at run-time but at every run of the Dashboard Utility and Datasources Utility.

BMC recommends that you schedule these utilities for off-peak hours to avoid an adverse impact on system performance. Also, to avoid overlapping of schedules for both the utilities, you must have a minimum difference of one hour between the schedules.

Health metrics 

The Health metrics section provides two new CMDB health indicators that track the following exceptions:

  • Integrity: This health indicator tracks the orphan and duplicate CIs in the production data set. 
  • Completeness: This health indicator tracks the CIs with missing attributes in the production data set.

The green part of the indicator represents the percentage of successful CIs while the red part represents the percentage of CIs with exceptions in the production data set. As part of the new actionable feedback feature in this release, each health indicator also provides a Recommended Actions column that lists the action you can perform to resolve each CI exception.  

Data Flow 

The new Data Flow section provides a snapshot of how data flows in CMDB from collection to consumption. The Data Flow components include:

  • Data Sources: The Configuration Manager, based on inputs from stakeholders, can configure new sources of data such as BMC Discovery or SCCM. The data sets have a one-to-one mapping with data sources. In this component, you can configure the data source name, the data provider type (such as Atrium Integrator, Manual, and so on), and the data set that stores the related CIs. You can also add a new data set in this component.
  • Imported CIs: This component provides a count of new and unique CIs imported into CMDB. It also lists the executed and pending jobs that you have configured for importing data into CMDB. 
  • Normalized CIs: This component provides a userfriendly ribbon section that displays various counts, such as the total number of jobs, the number of pending jobs, and so on. You can create and monitor normalization jobs. With the new progressive disclosure model, you can drill-down into an option, such as failed CIs, and investigate the problem. You can perform the task suggested in the Recommended Actions column to resolve the failed CIs. However, for configuring the normalization features, such as Version Rollup or Suite Rollup, you must use the Configurations menu option.    
  • Reconciliation: This component provides a userfriendly ribbon section that displays the reconciliation job details, and the number of failed and successful CIs and relationships. You can perform the tasks, such as setting the Identify, Merge, and Purge activities, and creating and monitoring reconciliation jobs. With the new progressive disclosure model, you can drill-down into an option, such as failed relationships, and investigate the problem. You can perform the task suggested in the Recommended Actions column to resolve the failed relationships. However, for configuring the Identification (IDRulesQualification Rules, and Precedence Exceptions for reconciliation, you must use the Configurations menu option.
  • CI Updates: This component displays the uniquely and successfully updated CIs and relationships in the final production data set. You can also see the items tagged for Mark As Deleted
  • Consumers: This component displays the details of the entities that consume the final production data set, such as the ITSM and SRM applications, and so on. 

Consolidated Configurations console 

The new Configurations menu option provides a single console to configure the following features:

  • Configure Dashboard and Datasources: Use the Dashboard Utility option to set the refresh interval for the values displayed in the health dashboard. The Datasources Utility option enables you to set the refresh interval for the datasources. To avoid overlapping of schedules for both the utilities, you must have a minimum difference of one hour between the schedules.
  • Core Configurations: Use this option to configure settings, logs, and threads for the following components: CMDB Engine, Normalization, CMDB Services, Reconciliation, Atrium Integration, Impact Simulator, Event Channel, DSM, USM, Notification, Service Context, and Deprecation.  
  • Manage Normalization Rules: Use this option to configure the following features:
    • Catalog Mapping: Create, edit, and delete Product Catalog mapping. 
    • Features: Create, edit, and delete the normalization features, such as Version Rollup, Suite Rollup, and so on.
    • Dataset Configurations: Edit the configuration for a data set and apply features, such as CTI OnlyInline, and so on.
    • Class Configurations: Add configuration features for classes.
  • Manage Reconciliation Rules: Use this option to configure the following features:
    • Identification Rules: Configure the Custom rules that you can apply in customized reconciliation jobs. Also, view the Standard, out-of-the-box identification rules provided by BMC that are applied in standard reconciliation jobs.  
    • Qualification Rules: Configure the qualification rule sets that you can apply in reconciliation jobs.
    • Precedence Exceptions: Configure the rules for precedence exceptions that you can apply in reconciliation jobs. 

Userfriendly walkthroughs

This release assists new users with a Walkthroughs widget available on various screens. A walkthrough eases onboarding by guiding you with real-time, interactive steps that you perform to achieve a task. The widget also provides links to short videos that introduce you to various CMDB components, such as the new Dashboard, an overview of this release, and so on. 



Walkthroughs are developed using a vendor application that employs Google Analytics to track the usage of walkthroughs. However, no end-user data is transmitted to the vendor.

Related topics

BMC Remedy AR System enhancements

BMC Remedy IT Service Management enhancements

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  1. Tom Moram

    Does this improve/replace the Atrium Explorer view?

    Jan 24, 2018 09:54
    1. Chaitanya vikas Ghanta

      Hi Tom,

      I discussed this with the SME. This is not meant to either improve or replace the Atrium Explorer view. But in an upcoming release, we intend to come up with an Atrium Explorer equivalent that would replace the Atrium Explorer.



      Feb 06, 2018 11:40
  2. Worawut Ekarat

    Will the legacy/old Atrium Core Console be accessible and is still working after upgraded? I saw in one of the screenshot that the link seems to still be there. Thanks.

    Feb 19, 2018 01:26
    1. Chaitanya vikas Ghanta

      Hi Worawut,

      I will check this with the SMEs and let you know.



      Feb 19, 2018 02:59
    1. Chaitanya vikas Ghanta

      Hi Worawut,

      I discussed this with the SME and yes, the old Atrium Core Console is still going to be accessible after an upgrade to 9.1.04.



      Feb 21, 2018 03:57
      1. Worawut Ekarat

        Thank you for the information. Is the new UI an alternative to (runs in parallel) or going to replace current Atrium Core Console (soon)?

        Feb 21, 2018 06:47
        1. Chaitanya vikas Ghanta

          Hi Worawut, 

          The new UI is currently meant to be an alternative and runs in parallel to the Atrium Core Console. You might be interested in this BMC Communities article by Stephen which has a brief mention on what might be coming up after this. (smile)


          Apr 06, 2018 06:08
  3. Michael Dunkin

    In the new console, I noticed when I reviewed or edited custom Identification rules, there is still an execution order for the identify rules but no "Identify Against" option where you specify which dataset to identify against. Is that specified elsewhere? I didn't see it referenced in the walkthrough either for creating new custom identification rules.

    May 15, 2018 02:59
    1. Kanchana Iyer

      Hello Michael,

      Thanks for your comment. I will look into this issue and resolve it at the earliest.



      Jun 07, 2018 12:04
    1. Chaitanya vikas Ghanta

      Hi Michael, 

      I checked this with the SME and found that this is because as of now this dataset is always compared to the golden dataset, the BMC Asset dataset. 


      Sep 19, 2018 03:23
      1. Michael Dunkin

        Thank you Chaitanya .... this is good to know!

        Regards, Michael

        Sep 19, 2018 05:54
        1. Chaitanya vikas Ghanta

          You're welcome, Michael! (smile)

          Sep 20, 2018 10:59