This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Web Services installation issues

This topic describes installation issues related to Web Services Infrastructure, BMC Atrium Core Web Services, and Web Services Registry.

Note

If the Tomcat startup console is displayed when you are installing the Web Services Registry and the Web Services Infrastructure components, the errors and logging statements are visible in the startup console. If the installer displays a message that the installation of the Web Services Registry and the Web Services Infrastructure components is successful, no action is required for the errors and logging statements that are visible in the startup console.

BMC Atrium Core Web Services is inaccessible on the network

If BMC Atrium Core Web Services is inaccessible on the network, check the \etc\hosts file.

The computer should not resolve its name with the loopback IP address. An entry line like the following could be the cause:

127.0.0.1 ashiko-vm1-rhel5.labs.bmc.com ashiko-vm1-rhel5 localhost.localdomain localhost

To resolve this issue, remove the host name and reboot the computer.

Web Services Registry installation fails

If you are installing all BMC Atrium Core features on a single computer and the installation of Web Services Registry fails,verify that you have the recommended amount of RAM, 6 GB, on that computer.

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