This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.


The  Remedy Deployment online documentation  provides instructions on how to install and upgrade the components in the BMC Remedy IT Service Management (ITSM) Suite, which includes the following:

  • Platform components: BMC Remedy Action Request (AR) System components and BMC Atrium Core components
  • Application components: BMC Remedy ITSM core components, BMC Service Request Management, BMC Service Level Management, and BMC Remedy ITSM Process Designer

The following graphic illustrates scope and the contents of this online documentation.

Go to the following sections in the BMC Remedy ITSM deployment documentation for details. 

  • Planning the deployment
  • Preparing
  • Installing
  • Upgrading
  • Troubleshooting

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BMC Remedy Single Sign-On upgrading

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