This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Synchronizng class changes

When you add or modify a class, it is not available to use immediately. The changes that you made to the metadata must be translated into forms and workflow on the BMC Remedy AR System server, a process called synchronization.

While synchronization is in progress, an icon appears on the class in the Class Manager window to indicate that the class is in Change Pending state.

To delete failed classes that have a Change Pending state

  1. From a browser, open the the OBJSTR:Pending form in search mode.
  2. Select View > Advanced Search Bar.
  3. Delete all failed entries that have a Change Pending state.
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