This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Restrictions on modifying service CIs and relationships in BMC Atrium Explorer

When the Service Catalog creates relationships between service model classes, it assigns specific names to the relationships. These relationships should not be edited or deleted within BMC Atrium Explorer, and you should use the Service Catalog for modifications.

As a result, the Edit, Quick Edit, Delete from Database, and Discard Sandbox Changes context menu items in BMC Atrium Explorer are disabled for the following relationship classes.

  • SERVICEREALIZEDBYOFFERING
  • ORGANIZATIONPROVIDESSERVICE
  • SERVICESUPPORTEDBYORGANIZATION
  • SERVICESUPPORTEDBYPERSON
  • BUSINESSSERVICESUPPORTEDBYTECHNICALSERVICE
  • TECHSERVICECOMPRISEDOF
  • SERVICEOFFERINGSUPPORTEDBYSERVICE
  • CONTRACTLINEINCONTRACT
  • OFFERINGCOVERSCONTRACTLINE
  • ORGANIZATIONCOVEREDUNDERCONTRACTLINE
  • PERSONCOVEREDUNDERCONTRACTLINE
  • CONTRACTLINERESULTOFCONTRACTLINE
  • SOCONTRACTSASSOLINE
  • ROOFFEREDBYLINEITEM
  • ROCONTRACTSASROLINE
  • SOENABLESRO
  • OPTIONLINEPARTOFSOLINE
  • SELECTEDOPTIONLINEPARTOFADDONLINE
  • OPTIONLINERECORDSOPTIONCHOICE
  • ORGANIZATIONISPROVIDERFORCONTRACT
  • ORGANIZATIONISCUSTOMERFORCONTRACT
  • ADDONSERVICEFORORGANIZATION
  • ADDONSERVICEFORPERSON
  • SOLINEISPARENTOFADDONLINE
  • ROCREATESADDONLINE
  • SOLINEISPARENTOFROLINE
  • OPTIONLINEPARTOFSOLINE
  • PERSONASSOCIATEDWITHORGANIZATION
  • ORGANIZATIONCOMPOSEDOF
  • OFFERINGMEASUREDBY
  • OFFERINGOPTION
  • OFFERINGPRICE
  • OFFERINGCOST
  • OPTIONCHOICEPRICE
  • OPTIONCHOICECOST
  • OPTIONCOMPRISEDOFOPTIONCHOICE
  • DOCUMENTDESCRIBESOFFERING
  • SOSUPPORTSSO
  • FUNCTIONALMODELPROVIDESDEPLOYMENTMODEL

For instances of service classes, you should use the Service Catalog for modifications. The Edit, Quick Edit, Delete from Database, and Discard Sandbox Changes context menu items in BMC Atrium Explorer are disabled for the following configuration item (CI) classes:.

  • BMC_SERVICELEVELTARGET
  • BMC_REQUESTABLEOFFERING
  • BMC_CONTRACT
  • BMC_CONTRACTLINE
  • BMC_PRICE
  • BMC_TAG
  • BMC_OPTION
  • BMC_OPTIONCHOICE
  • BMC_COST
  • BMC_SERVICEOFFERING

Also, if a CI has the ServiceType attribute set to Business or Technical and connected to any instances of BMC_ServiceOfferings, you cannot delete it. You can delete the CI if one or both of the following conditions are true:

  • If ServiceType is not set to Business or Technical
  • If it is not connected to any instances of BMC_ServiceOfferings
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