This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Product Catalog installation issues

This topic provides information about Product Catalog installation issues, such as the errors to search for in the AR System configuration file and Product Catalog log files. Product Catalog is installed as a part of BMC Atrium Configuration Management Database (BMC Atrium CMDB) and cannot be removed or installed separately.

To troubleshoot Product Catalog issues

  1. If the Product Catalog is not installed, perform the following steps:
    1. In the ar.cfg file, look for the entry for CMDB-Inline-Normalization.
      If the entry is missing or if it is not assigned a value of T, the Product Catalog was not successfully installed. Therefore, the Normalization Engine features might not work.
    2. Run the BMC Atrium Core installer again to install BMC Atrium CMDB.
  2. If an error occurred when installing the application, examine the BMCAtriumPC.html log located in the BMCAtriumCoreInstallationDirectory /Logs directory.
    Error messages are written to the BMCAtriumPC.html and explain the reason for each installation failure.
  3. If the BMCAtriumPC.html log file contains an error message, examine the BMCAtriumPC.log and BMCAtriumPC_error.log log files for more details.
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