Other BMC Atrium Core upgrade issues
This topic provides tips and solutions to troubleshoot issues that might occur when upgrading BMC Atrium Core.
To troubleshoot miscellaneous upgrade issues
- Check the memory usage of your computer during the upgrade.
On UNIX, use the
Top command to check the memory usage and on Microsoft Windows, use the Windows Task Manager.
- If you see a
malloc failederror, increase the virtual memory on your computer.
- On Microsoft Windows, if you see no CPU activity for an hour or more, check the arerror.log file, which is the BMC Remedy AR System server log, for any errors.
- On UNIX, search for a stack trace for errors after you see a message that the AR System is terminated.
- Make sure that you install the AR System server and BMC Atrium Core in different directories. If you install both these products in the same directory, certain library errors might occur. BMC recommends that you accept the default location that is provided for these products during installation.