This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Other BMC Atrium Core upgrade issues

This topic provides tips and solutions to troubleshoot issues that might occur when upgrading BMC Atrium Core.

To troubleshoot miscellaneous upgrade issues

  • Check the memory usage of your computer during the upgrade.

Tip

On UNIX, use the Top command to check the memory usage and on Microsoft Windows, use the Windows Task Manager.

  • If you see a malloc failed error, increase the virtual memory on your computer.
  • On Microsoft Windows, if you see no CPU activity for an hour or more, check the arerror.log file, which is the BMC Remedy AR System server log, for any errors.
  • On UNIX, search for a stack trace for errors after you see a message that the AR System is terminated.
  • Make sure that you install the AR System server and BMC Atrium Core in different directories. If you install both these products in the same directory, certain library errors might occur. BMC recommends that you accept the default location that is provided for these products during installation.
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