This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Normalization plugin not working correctly

Use this information if the Normalization plugin is not working correctly.

To troubleshoot Normalization plugin

  1. In the <ROOT>\Software\AtriumCore\<hostName>\Logs\AtriumPlugin.log file, search for the message, Successfully loaded Java Plugin BMC.FILTERAPI.NORM.ENGINE.
    If the entry is missing, some jar files might not have been installed.
  2. Run the BMC Atrium Core installer again.
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