This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Known and corrected issues


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  1. Debasish Hazarika



    SW00500148- Delta data migration (DDM) reports request ID mismatch errors on CMDB forms.Is there a solution or workaround to this? How else can we migrate delta data if it reports mismatch error?



    Debasish Hazarika


    Feb 12, 2016 02:41
  2. Debasish Hazarika


    Could I have a response to the question I put across earlier?



    Debasish Hazarika

    Feb 16, 2016 02:37
    1. Kamalakannan Srinivasan

      Hi Debasish,

      Thank you for your comment. I will discuss with the technical team and keep you informed.



      Feb 17, 2016 02:54
    1. Kamalakannan Srinivasan

      Hi Debasish,

      Thank you for your comment. You may want to refer the following topic to address your query:

      Reviewing migration results and resolving issues

      In addition, you may want to look at the DDM log, and let us know the components in which the errors arise. We would then be able to propose a solution.




      Feb 19, 2016 06:35
  3. Tony Worthington

    It appears this page loads by default with "Drift Management" component filters applied to the defect table.  Is this something in my profile or an issue?

    Aug 01, 2016 11:43
  4. Punam Saxena

    Hi Tony Worthington,

    I have removed the default value for the Component filter that was set as Drift Management. The page should load with all components now.

    Aug 02, 2016 01:22
  5. Dirk Reuter

    We’ve downloaded and running the installer for patch 3 both for AR-Server and Atrium CMDB. In the installers there are URLs to what is fixed:

    AR-Server:    (Gives ”The page could not be found”).

    Atrium CMDB:    (Gives ”You do not have permission”).

    But I am not able to access either of these pages. Would you please be so kind as to update the list of "Known and corrected issues" ?

    Or is there any other source for this?

    Apr 11, 2017 03:18
    1. Surabhee Kulkarni


      The 9.1.00 Service Pack 2 Patch 3 pages are now available for viewing, including the known and corrected issues page.

      Thanks and regards,

      Apr 11, 2017 10:36
  6. Stefan Hall

    SW00507975 Was fixed a Long time ago. I have to implement it manually after patch 1, 2 and now 3. 

    what is wrong with bmc update and patch building policy?

    Apr 25, 2017 03:20
    1. Nidhi Das

      Hello Stefan,

      I have confirmed it with the concerned SME and this issue is still open.


      Apr 27, 2017 12:26
  7. Thomas Hammer

    Please! Fix this error. "The included page could not be found." The list of known issues and fixes cannot be displayed. It's not working for at least more than two weeks now.

    Sep 01, 2017 09:13
    1. Nidhi Das

      Hello Thomas,

      Please check the Known and corrected issues table. It's displayed correctly.


      Sep 04, 2017 05:19
  8. Thomas Hammer

    Thank you for fixing it finally.

    Sep 05, 2017 05:12
  9. Jan Sierens

    The issue "Atrium Impact Simulator shows inconsistent results in server group environment and does not support server group failover mechanism. For the workaround of Atrium Impact Simulator issue, see Knowledge Base article KA408259 (Support login ID required)." is not mentioned. It is a very old issue but still applicable.

    Mar 24, 2020 04:25
    1. Maithili Deshpande

      Hi Jan, 

      Thank you for your feedback. Since we have documented this as a behavior in the troubleshooting topic - Atrium Impact Simulator plug-in troubleshooting, we have not included it in the Known and corrected issues list. It is mentioned in the latest troubleshooting topics too.

      Please let me know if you are looking for additional information for this issue. 



      Mar 26, 2020 06:00