This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Job not starting in the Atrium Integrator console

To trouble shoot issues related to a job not starting in Atrium Integrator console, follow the tasks listed in the table:

Verify

Steps

If Atrium Integrator Carte is running

You can start a job from the Atrium Integrator console only if the Atrium Integrator Carte server is running.
For more information, see

Mid-tier logs

If the Atrium Carte Server is running and if the job is still not starting, see the mid-tier logs. 
For more information see, Mid-tier logs.

ARSYS.ARDBC.PENTAHO plug-in logs

If the mid-tier log identifies a issue related to the ARSYS.ARDBC.PENTAHO plug-in, see the plug-in logs. 
For more information, see ARSYS.ARDBC.PENTAHO plug-in logs.

User permissions to start the job

If the ARSYS.ARDBC.PENTAHO plug-in log identifies a user permission issue, update permissions in the UDM:PermissionInfo form.
For more information, see:

Instance execution status

If there is instance related issues such as a duplicate instance or you are unable to delete an instance, update the UDM:ExecutionInstance form.
For more information, see Execution Instance form

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