IT departments face numerous challenges in providing dependable services that support a company's business goals. Solving most of them requires a good Configuration Management strategy: without knowing what is in your environment, you cannot hope to control it, maintain it, or improve it.
Due to a growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are now deciding to implement a CMS. They realize there is a business value in having a single source of reference for their organization's decision support that provides a logical model of the IT infrastructure to identify, manage, and verify all configuration items (CIs) in the environment.
In ITIL version 3, the process that supports data management of CIs and IT assets for information and knowledge to enable service management decisions is referred to as Service Asset and Configuration Management (SACM). SACM encompasses the Asset Management and Configuration Management processes, managing service assets to support the other Service Management processes.