This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

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Drift Management Permission groups

The following topics are provided:

Understanding Drift Management permission groups

The following points explain the Drift Management permissions groups:

  • Drift Management offers a flexible permissions model that lets you grant role-based permission to specific areas of Drift Management functionality.
  • Permission groups are used to grant users access to specific consoles and modules within Drift Management. They are also used for notifications. In addition to inheriting the instance access within BMC Atrium CMDB, Drift Management lets you specify access to various Drift Management components (drift reports, baselines, targets, jobs, qualification sets, include sets and exclude sets) on the basis of group membership.
  • To give users access to Drift Management, you first must create a BMC Remedy AR System user for each of them on the BMC Remedy AR System server where Drift Management is installed. You can then make those users members of multiple groups and assign those groups to roles that allow them access to different parts of the application and its data.

Drift Management default permission groups

The following table lists the default permission groups available for Drift Management.

 Drift Management permission groups

Permissions groupDescription

Drift Master

Grants full access to Drift Management with additional access to the following Drift Management consoles, independent of any functional roles or support group affiliations:

  • Authoring Console (edit or view access)
  • Job Console (edit or view access)
  • Drift Console (edit or view access)
  • Drift Dashboard (select or view access) 

Note: This permission supersedes the Drift Admin and Drift Viewer permission groups.

Drift Admin

Grants execution and management access to Drift Management with access to the following Drift Management consoles, independent of any functional roles or support group affiliations:

  • Authoring Console (view access)
  • Job Console (edit or view access)
  • Drift Console (edit or view access)
  • Drift Dashboard (select or view access) 

Note: This permission supersedes the Drift Viewer permission group.

Drift Viewer

Grants view access to Drift Management. With view access, users can view reports on the Drift Console. These permissions also grant you access to the following consoles:

  • Authoring Console (view access)
  • Job Console (view access)
  • Drift Dashboard (select or view access)
    This permission is superseded by the Drift Master and Drift Admin permission groups.
Public

If guest users are configured in the BMC Remedy AR System server, the Public role grants select or view access to the Drift Dashboard, as part of the BMC Remedy AR System Public group. With select or view access to the Drift Dashboard, you can perform the following tasks:

  • Change the date range to refresh the charts.
  • Select Business Services that you have permission to view.
  • Select baselines that you have permission to view.
    For more information about the Public group and its role in BMC Remedy AR System, see the Key concepts in BMC Remedy AR System online documentation.

For information about creating users and working with groups and roles, see the Creating users, groups, and roles in BMC Remedy AR System online documentation.

Permission groups for BMC Change Management and BMC Incident Management

BMC Configuration Drift Management integrates with BMC Change Management and BMC Incident Management. Application roles and permissions for integration are also provided to control who can create BMC Change Management and BMC Incident Management forms and submit change requests or incident requests. 

The following table lists BMC Remedy ITSM permission groups that are important for integrating Drift Management with BMC Change Management and BMC Incident Management.

Note

Use the BMC Remedy ITSM Application Administration Console to grant these permissions to users. For more information, see Configuring after installation in BMC Remedy IT Service Management online documentation.

Permission groups for BMC Change Management and BMC Incident Management

Permissions groupDescriptionForm access

Infrastructure Change Master

For integration between Drift Management and BMC Remedy Change Management. Grants access to BMC Remedy Change Management with additional privileges to modify infrastructure change requests and tasks independent of any functional roles or support group affiliations. This permission group also grants access to users to create and modify approval mappings. This permission supersedes the Infrastructure Change User and Infrastructure Change Viewer permission groups. Requires an application fixed or floating license.

Provides access to:

  • Infrastructure Change form
  • Approval Mappings form

Infrastructure Change User

For integration between Drift Management and BMC Remedy Change Management. Grants general access to open, query, submit, and modify change requests in BMC Remedy Change Management.

Note: Modification access can be restricted through the additional use of functional roles and support group relationships.

This permission is superseded by the Infrastructure Change Master permission group and supersedes the Infrastructure Change Viewer permission group. Requires an application fixed or floating license.

Provides access to the Infrastructure Change form.

Incident Master

For integration between Drift Management and BMC Remedy Incident Management. Grants access to BMC Remedy Incident Management, with additional privileges to modify incidents independent of any functional roles or support group affiliations. This permission supersedes the Incident User, Incident Submitter, and Incident Viewer permission groups. Requires an application fixed or floating license.

Provides access to the Incident form.

Incident User

For integration between Drift Management and BMC Remedy Incident Management. Grants access to open, query, submit, and modify incidents in BMC Remedy Incident Management.

Note: Modification access can be restricted through the additional use of functional roles and support group affiliations.

This permission is superseded by the Incident Master permission group and supersedes the Incident Viewer permission group. Requires an application fixed or floating license.

Provides access to the Incident form.

For troubleshooting the issues encountered during automatic incident creation from Drift Management, see Automatic incident creation issues.

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