This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Creating custom Product Catalog entries

To add custom Product Catalog entries, you can create entries individually or import them in bulk from supported data sources. For information about importing custom entries, see Overview of importing custom Product Catalog data.

Before you begin

To create custom Product Catalog entries, you must log on as a user with the Atrium Foundation Admin and General Access permission roles. You use the Product Catalog Setup form, opened in New mode (shown in the following figure), to perform the following tasks:

  • Add Product Catalog entries
  • Add product model and version information
  • Add patch information (if needed)


To access and use the Product Catalog, you must make sure that the AR User Fixed license is installed and assigned to you.

Product Catalog Setup form

To add a Product Catalog entry manually

  1. Open the Product Category Update window.
    1. From the Product Catalog Console, click General Functions > New Product/Suite.

      The Product Catalog Setup form opens in New mode.
  2. Select a Product Type, such as Hardware, Software, Service, Business Service, or Network Segment.

    The CI Type list is populated based on the type of product that you select.


    The Product Type selection is used only to broadly classify product entries within the Product Catalog and to appropriately populate the CI Type list. Product categorization does not refer to the Product Type or CI Type fields to categorize products.

  3. In the Product Category area of the Product Catalog Setup form, click Create

    The Product Category Update window opens, as shown in the following figure. 

     Product Category Update window 
  4. From the CI Type list, select the CI class for which you want to create the product.
    CI Type is the type of configuration item that this Product Catalog entry represents.
  5. Categorize the entry.
    1. In the Product Categorization Tier 1 field, enter the tier 1 for the product.
      If the value for a tier is already in the Product Catalog, you can select it. Otherwise, you must enter the new value.
    2. In the Product Categorization Tier 2 and Product Categorization Tier 3fields, enter the tier 2 and tier 3 for the product.


      The Product Categorization Tier 2 list is populated based on the categorization that you select for tier 1, and the Product Categorization Tier 3 list is populated based on the categorization that you select for tier 2.

  6. In the Product Name field, enter the name of the product.
  7. Perform one of the following actions for specifying the manufacturer for the product:
    • From the Manufacturer list, select a manufacturer.
    • Create a new manufacturer, as explained in the following procedure.
  8. From the Statuslist, select the status for the product.


    Specifying a status for this entry enables the application to search on the status. The status is informational only; it does not cause any actions to occur.

    • Proposed — Temporarily prevents the product category from being selected by an application.
    • Enabled — Enables the product category to be selected by an application. Only product categories that are set to Enabled appear in lists for product fields.
    • Offline — Specifies that the product category is offline and temporarily unavailable.
    • Obsolete — Specifies that the product category is obsolete and no longer available.
    • Archive — Specifies that the selected product category has been archived.
    • Delete— Sets the status of the selected product category to Delete. Product Catalog entries are deleted using the Delete button on the Product Category tab on the Product Category Setup form.


      You must be part of the BMC Remedy AR System administrator group to actually delete the record.

    • (clear) — Clears the Status field.
  9. If the product is a suite of products, select Yes for Suite Definition.


    The Origin field is set to Custom by default and cannot be updated. The Third Party option is used only for products that are provided by BMC.

  10. Click Save and then Close.

    When you save the product entry, it is automatically related to the "- Global -" company. This makes the product category available on other forms, such as the Incident form, for all operating and customer companies.

    You can now create model and version information for the product, or associate the product with a company. For more information, see Product Catalog and multitenancy.

To create a new manufacturer for a Product Catalog entry

  1. Open the Product Category Update window, as explained in the previous procedure.
  2. Next to the Manufacturer list, click New.

    The New Manufacturer window opens.
  3. In the Company field, enter the name of the company.
  4. From the Status list, select the status of the manufacturer.
  5. Click Save and then Close.
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