This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Configuring server queue settings

By correctly configuring the BMC Remedy AR System server where BMC Atrium CMDB is installed you can prevent data bottlenecks.

To set the minimum and maximum number of server threads

  1. In the AR System Home page, select AR System Administration > AR System Administration Console.

  2. In the AR System Administration Console, go to System > General > Server Information.
  3. To configure the server queue settings, click on Ports and Queues tab.
  4. Set the minimum number of Fast and List server threads to match the number of CPU cores on this computer.
  5. Set the maximum number of Fast server threads at three times the number of CPU cores, but do not exceed 32.
  6. Set the maximum number of List server threads at five times the number of CPU cores, but do not exceed 32.
    For example, if the AR System server computer has four CPU cores, you should make the settings shown in the following table. .


    Server Queue settings for a four-CPU computer

    Type

    RPC Program Number

    Min Threads

    Max Threads

    Fast

    390620

    4

    12

    List

    390635

    4

    20

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Comments

  1. Tim Mcallister

    This documentation assumes the user knows where to set these values. Please be specific for those of us who are fairly new to this.

    Apr 16, 2020 12:12
    1. Tim Mcallister

      I found it.
      1. Log in to the AR System server. 2. Open AR System Administration > Server Information > Ports and Queues. 3. Find the corresponding Type/RPC Program number and configure according to your server cores and the recommended calculations for Max Threads. (ie #cores * 4 = "Fast"; #cores * 5 = "List")

      Apr 16, 2020 12:25
      1. Maithili Deshpande

        Hi Tim,

        Thank you for your feedback. I have edited the topic accordingly.

        Regards,

        Maithili

        May 04, 2020 08:24