This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Configuring RPC ports and threads for the Normalization Engine

Because the Normalization Engine is multithreaded, you can configure it to improve performance.

The number of threads available to the Normalization Engine is determined by settings for the BMC Remedy AR System server where it is installed. The Normalization Engine maintains a pool of connections to the BMC Remedy AR System server so that it can reuse the existing connections.

To set RPC ports and threads for the Normalization Engine

  1. In the Normalization console, click Edit Configuration.
  2. In the System Configuration tab, expand RPC Queue to define the following parameters.

    AR RPC Queue

    RPC queue for BMC Remedy AR System API calls back to BMC Remedy AR System. Select from any of the possible values: 390621-390634, 390636-390669, and 390680-390694. The default is 0.

    CMDB RPC Queue

    RPC queue for BMC Atrium CMDB API calls back to BMC Remedy AR System server. The possible values are 390698 or 390699. The default is 0. For more information on CMDB RPC queue see, RPC program numbers for CMDB.

    BMC Atruim Core version 9.1.03 and later

    The possible values for RPC queues are serially between 300867 to 300886 and 390698 or 390699.

  3. Expand Threads and Connections to define the following parameters.

    Threads In Batch Pool

    Maximum number of threads in the thread pool for batch jobs. The Normalization Engine checks whether batch jobs need to be started. If so, a new thread is spawned from the batch normalization thread pool for normalization If a batch job is normalizing a dataset and a new job requests to run the batch for that dataset again, that request is aborted. The default is 4.

    Threads In Continuous Pool

    Maximum number of threads in the thread pool for continuous mode. The continuous threads check whether the continuous normalization needs to be started. If so, a new thread is spawned from the continuous normalization thread pool. When the threads in the pool have been exhausted, the Normalization Engine queues any further requests to wait for an available thread The default is 10.

  4. Click Save and then Close.
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