This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Configuring permissions and multitenancy

To start the end-to-end process, set up permissions for users who need access to BMC Atrium Core applications. After completing the configuration tasks, verify that the roles and permissions have access to the data as planned. You can configure class and attribute permissions and row-level access and instance permissions.

For more information about configuring permissions, see Managing permissions in BMC Atrium Core.

Configuring multitenancy in BMC Atrium Core

This section describes the high-level steps to configure multitenancy. You can apply these steps to configure multitenancy in multiple ways, including:

  • Using BMC Remedy ITSM, as described in the BMC Remedy IT Service Management 7.5 Guide to Multi-Tenancy.
  • Using the Product Catalog, as described in Managing the Product Catalog.

To configure multitenancy, complete the following high-level steps. For detailed information about configuring multitenancy, see Configuring permissions and multitenancy.

  1. Select the tenancy mode.
  2. Configure companies to represent the business units of your organization.
  3. Configure access for people.

Selecting the tenancy mode

The value that you select in the Tenancy Mode field on the System Settings form determines whether the Company field on various forms defaults to a single company or whether users must always select the appropriate company for the field. BMC Remedy ITSM is installed with the Tenancy Mode field set to Multitenancy. If you have changed this field to single-tenancy mode, you must change the value back to Multitenancy. For information about changing this setting, see BMC Remedy IT Service Management 7.5 Guide to Multi-Tenancy.


In BMC Atrium Configuration Management Database (BMC Atrium CMDB), the multitenancy feature is always available. Regardless of the Tenancy Mode setting, data is segregated by company and access to data is controlled by a user's access to a company.

Configuring companies to represent business units

To segregate products by business unit, create companies to represent the business units. For example, in the Company form, Calbro Services enters Finance in the Company field for the finance department. Similarly, separate "companies" are created for HR and IT.

Configuring access for people

Use the People form to grant people access to business units. Calbro Services uses the People form to grant access as follows:

  • Patrick Paycheck is granted access to Finance.
  • Betty Benefits is granted access to HR.
  • Steve Server is granted access to all applications, including those used by Finance and HR.
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