This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Configuring Normalization Engine logging

The Normalization Engine provides logging information in different areas.All types have different contexts and can occur simultaneously.

For example, BMC Atrium CMDB has three datasets (A,B, and C) configured for normalization. The logging details of these datasets are as follows:

  • Dataset A is normalized once a week as a batch job, so its logging information is saved to the NE.datasetA.<nnn>.log file.
  • Dataset B is normalized in continuous mode, and its logging data is saved to the neContinuous.log file. 
  • Dataset C is configured for weekly batch normalization using the Normalization API, so it has more detailed logging information about the API events in the neApi.log file.

  Logging details for different types of normalization jobs are summarized in the table below:

Job TypeLog File LocationDefault Log LevelNotes
Batch normalization<AtriumCore_install>\logs\neJob.<dataSetId>.<jobID>.logInformationThe job ID is available in the Normalization console.
Continuous normalization<AtriumCore_install>\logs\neContinuous.logWarning-
Normalization API<AtriumCore_install>\logs\neApi.logWarningIf discovery products use normalization APIs, use this log file to diagnose problems. This log file contains information for inline normalization.

To configure Normalization Engine logging

  1. In the Normalization console, click Edit Configuration.
  2. In the System Configuration tab, for each type of logging (Batch, API, and Continuous), click on Click to launch Plugin Server Configuration (Select Normalization Engine).

  3. Plugin Server Configuration form opens in a window. From the Plugin Server Instance drop-down list, select plugin server with port number 9555.

  4. Click Plugin Configuration tab to view the configured shared plugins.

    1. Click Plugin Server Configuration tab and modify the following settings:

      Enable Plugin LogSelect True to enable logging for the plugin server.

      Log level

      Select the log level option based on what type of information you want to save in the log file. For more information about log levels, see Understanding Log Levels.

      Log file

      This defines the path on the server where the log file is saved.

      Maximum Log File Size

      When the log file reaches the file size limit, it is renamed and a new log file is created. The older files are not automatically deleted. For example, if the log file is named nePluginServer.log, the older files are named nePluginServer.log.1 and nePluginServer.log.2.

      Log HistorySpecify a value to keep a history of number of log files to be maintained as a backup.
  5. Click Apply

  6. Close.


The modified settings are not applied to current normalization jobs, but future jobs use the modified values.

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