This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Configuring BMC Remedy AR System to support BMC Atrium Service Context

After you install BMC Remedy BMC Atrium Core, you must perform the following manual configuration steps to enable BMC Atrium Service Context:

  1. Configure the AR server in the BMC Remedy Mid Tier.
  2. Configure the default web path in BMC Remedy AR System.

These steps allow you use to use BMC Atrium Service Context in applications like BMC Atrium Explorer or BMC Server Automation.

To configure the AR server in the BMC Remedy Mid Tier

Note

You can ignore this step if the AR System server is already configured in the BMC Remedy Mid Tier.

  1. Access the BMC Remedy Mid Tier Configuration Tool using the URL:
    http://<servername>:<port>/arsys/shared/config/config.jsp
  2. When prompted, enter your Mid Tier password.
  3. In AR Server Settings, enter your AR server information in the following fields:
    Server Name
    Admin Password
    Port# (if applicable)
    RPC# (if applicable)
    For information on these settings, see BMC Remedy Mid Tier configuration in the BMC Remedy Action Request System online documentation.
  4. Click Save AR Server.
  5. Update Mid Tier cache.

To configure the default web path in BMC Remedy AR System

  1. Access the BMC Remedy AR System using the URL:
    http://<servername>:<port>/arsys
  2. When prompted, enter your BMC Remedy AR System user name and password.
  3. From the AR System Administration Console, select System > General > Server Information.
  4. Click the Advanced tab.
  5. In the Default Web Path field, enter the fully qualified domain name of the Mid Tier server.
    For example, enter:
    http://<servername>:<port>/arsys
  6. Click Apply.
  7. Close the console.
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