Configuring BMC Atrium Service Context for BMC Remedy ITSM applications
To enable BMC Atrium Service Context in BMC Remedy ITSM applications, and in the BMC Service Level Management and BMC Service Request Management applications, you must ensure that you have completed the following setup steps:
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BMC Atrium Core components required by BMC Atrium Service Context are installed and configured
Web services are registered
A user with administrative permissions has been identified with BMC Atrium Service Context
Users who will access the Service Context Summary window in BMC Remedy IT Service Management have the correct permissions
In the context of BMC Remedy IT Service Management, the BMC Atrium Service Context permissions are rolled up in the BMC Asset Management permissions.
BMC Atrium Service Context has been configured to display the information you want
Configure the Owner field
If you have problems configuring Service Context, see Troubleshooting BMC Atrium Service Context.
For other BMC applications, see the online documentation for the application at http://docs.bmc.com.