Configuring BMC Atrium Service Context for BMC Remedy ITSM applications
To enable BMC Atrium Service Context in BMC Remedy ITSM applications, and in the BMC Service Level Management and BMC Service Request Management applications, you must ensure that you have completed the following setup steps:
Setup step | For more information, see... |
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BMC Atrium Core components required by BMC Atrium Service Context are installed and configured | Configuring BMC Remedy AR System to support BMC Atrium Service Context |
Web services are registered | Registering the Service Context web service for BMC applications |
A user with administrative permissions has been identified with BMC Atrium Service Context | |
Users who will access the Service Context Summary window in BMC Remedy IT Service Management have the correct permissions | In the context of BMC Remedy IT Service Management, the BMC Atrium Service Context permissions are rolled up in the BMC Asset Management permissions.
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BMC Atrium Service Context has been configured to display the information you want | Configuring attributes in the Service Context Administration window |
Configure the Owner field | |
Troubleshooting | If you have problems configuring Service Context, see Troubleshooting BMC Atrium Service Context. |
For other BMC applications, see the online documentation for the application at http://docs.bmc.com.
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