This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Configuring and deploying web services with BMC applications

You must configure the BMC Remedy ITSM, BMC Service Request Management, and BMC Knowledge Management web services so that the respective wsdl are generated in the BMC Remedy AR System server. To do this, modify the web services from BMC Remedy Developer Studio and then configure the web services with your BMC Remedy Mid Tier or AR System server information.

You must configure the following web services with your BMC Remedy Mid Tier or AR System server information.




Web services

Web service name

Application

CHG_ChangeRelationshipInterface_WS

BMC Remedy ITSM

HPD_IncidentRelationshipInterface_WS

BMC Remedy ITSM

RMS_ReleaseRelationshipInterface_WS

BMC Remedy ITSM

PBM_KnownErrorRelationshipInterface_WS

BMC Remedy ITSM

PBM_ProblemRelationshipInterface_WS

BMC Remedy ITSM

WOI_WorkOrderRelationshipInterface_WS

BMC Service Request Management

RKM_KnowledgeInterface_WS

BMC Knowledge Management



To configure the web services for all applications

  1. Open the web service in BMC Remedy Developer Studio.
  2. Make sure that the wsdl location is in the following format:
    http://<midtier_server>/arsys/WSDL/public/<servername>/<web_service_name>
    For example:
    http://<midtier_server>/arsys/WSDL/public/<servername>/PBM_ProblemRelationshipInterface_WS
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