This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Common uninstallation issues

This topic contains troubleshooting information related to uninstallation.

  • On Microsoft Windows, if you see no CPU activity for an hour or more, check the AR System server log, arerror.log, for any crashes or errors. For more information about arerror.log, see AR System server logging.
  • On UNIX, if you see a message that the BMC Remedy AR System is terminated, search for a stack trace for crashes or errors.
  • If the uninstallation process for BMC Atrium Core Web Services was performed improperly or in the incorrect order, the Active Matrix Administrator directory might be left with a path name that exceeds 255 characters. Attempting to delete the directory results in an error because Windows might not allow the deletion of directories with path names longer than 255 characters.
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