Calbro Services scenario for BMC Atrium CMDB groups, roles, and users
Access to BMC Atrium Core components requires that you correctly configure groups, roles, and users on the BMC Remedy AR System server.
The following example illustrates how you can create permissions for Calbro users. The following table lists examples of two users that require different permissions to BMC Atrium Core components based on the tasks they need to perform.
- Bob Baxter manages Backoffice Support at Calbro Services. His job description requires him to view BMC Atrium CMDB data. He notices that the Oracle database needs a patch. He needs to be able to run a simulation on the Oracle CI to see the impact to the Calbro IT infrastructure if he brings down the server.
He also must view any CIs, attributes, and tickets related to the Service Context of the underlying business service. Bob is considered a "low-access" user to the BMC Atrium CMDB.
- Mary Mann is part of Calbro's support staff. Calbro's IT department uses the IT infrastructure to deliver value to the business, in the form of services. These services are tracked in BMC Atrium CMDB as CIs. They can be related to the IT infrastructure CIs that support them. Part of Mary's job description is to create the service CIs that represent the Calbro service model.
Mary must be able to enable and view related information about her company's business services, including CIs, incidents, work orders, completed change requests, SLM service targets, and SLM agreements.
Mary is considered a power user of the BMC Atrium CMDB.
The table lists the groups and roles needed by these users to accomplish their tasks. In an actual environment, users require different combinations of groups and roles than the examples in the following table.
Roles required for different levels of access
Type of user and sample tasks
Low-access user, who needs only to view data. Bob must be able to:
Bob can view the data in the following BMC Atrium CMDB applications:
Full-access administrator, who needs write access to all data and configurations. Mary must be able to:
Mary can view and modify the data in the following BMC Atrium CMDB applications:
Review carefully the groups and roles for other tasks that you might need to add to your users. For more information, see: