This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

BMC Atrium Service Context required components

The following components are required for BMC Atrium Service Context to function. BMC Atrium Service Context architecture shows the relationships among these components.

For an overview of post-installation setup steps required for BMC Atrium Service Context, which includes many of these components, see Setting up BMC Atrium Service Context.

Note

You cannot use BMC Atrium Service Context in BMC Atrium Explorer if you do not complete the BMC Remedy Mid Tier and AR System server configuration steps explained in Initial setup steps for BMC Atrium Service Context. Likewise, BMC Atrium Service Context might not behave as expected in BMC applications if you do not complete the setup steps required for these applications.

Component

Purpose

BMC Remedy Mid Tier_(required to install BMC Atrium Core)_

Provides web-based user interface

BMC Atrium Core includes the following sub-components:

  • BMC Atrium CMDB
  • BMC Atrium Service Context adapter
  • BMC Atrium Service Context cache
  • Service Context Administration window
  • Service Context Summary window
  • Provides BMC Atrium CMDB, which stores business services, related CIs, and their attributes
  • Provides the BMC Atrium Service Context adapter, cache, and user interface

UDDI (installed with BMC Atrium Web Services Registry)
(Available with BMC Atrium Core installation program)

Provides the location of web services used by BMC Atrium Service Context to access attributes and data from BMC applications
BMC applications must register their web services to interact with BMC Atrium Service Context.

BMC Atrium Service Context user(s)
(Not shown in BMC Atrium Service Context architecture)

  • Not the end user, but a special internal user that is set up for each BMC application
  • Works behind the scenes to load attributes and data from BMC applications into cache

BMC applications
(Must be compatible with BMC Atrium Service Context)

  • Supply application-specific attributes and data to BMC Atrium Service Context
  • Provide various launch points for the Service Context Summary window

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