This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

BMC Atrium Service Context logging

The following topics are provided:

BMC Atrium Service Context log file

BMC Atrium Service Context logs errors in the ServiceContext.log file (or in the AtriumPluginSvr.log file for upgraded servers). The log file is stored in the <BMC_Atrium_installDirectory>\Logs folder. Each entry in the log provides the following details:

  • Thread — The thread that the transaction used when the message was generated
  • Timestamp — The date and time of the log entry
  • Log Type — The type of log entry:
    • Debug — (Default ) Logs detailed information for errors, which is used for debugging purposes. This is the highest logging level.
    • Information — Logs informational messages.
    • Warning — Logs messages for warnings.
    • Error — Logs messages for errors.
    • Fatal — Logs messages and details for fatal errors.
      All these logging levels are inclusive of their preceding levels. For example, if you set the logging level at Debug, you receive log messages for Fatal, Error, Warning, Info, and Debug types.
  • Message — The message for the log entry

You can configure a number of logging parameters in the shared logging plugin. For more information, see http://logging.apache.org/log4j/1.2/index.html.

To enable BMC Atrium Service Context logging

  1. Open the Service Context Administration window.
    1. Log on to BMC Remedy AR System.
    2. In the navigation pane of the Home page, select BMC Atrium Core > Service Context Administration.
  2. In the Logging tab, choose the logging level from the Specify the Logging Level list.
    Your changes take effect immediately.

To disable BMC Atrium Service Context logging

  1. Open the Service Context Administration window.
    1. Log on to BMC Remedy AR System.
    2. In the navigation pane of the Home page, select BMC Atrium Core > Service Context Administration.
  2. In the Logging tab, select OFF from the Specify the Logging Level list.
    Your changes take effect immediately.

To view the BMC Atrium Service Context log

  1. Open the Service Context Administration window.
    1. Log on to BMC Remedy AR System.
    2. In the navigation pane of the Home page, select BMC Atrium Core > Service Context Administration.
  2. In the Logging tab, click View Log.
    The log file opens in the appropriate text file viewer.
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