This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

BMC Atrium Service Context architecture

BMC Atrium Service Context is installed as an adapter (or plug-in) with BMC Atrium Core, as shown in the following figure. This adapter collects attributes and data from compatible BMC applications by using web services that those applications have published in a web services registry.

Attributes collected from various BMC applications appear in the Service Context Administration window, where they can be configured for display in the Service Context Summary window. The BMC Atrium Service Context adapter contains its own cache that helps to manage the flow of attributes and data to the user interface.

The BMC Atrium Service Context adapter cache uses an internal BMC Atrium Service Context user to access attributes and related data. This user can be any BMC Remedy AR System user with administrator permissions and a fixed license.

When you install a BMC application or suite, you can provide information needed by BMC Atrium Service Context. In this case, the installer program registers the web service and configures the BMC Atrium Service Context user for you. You can also perform these steps after installation, or change the settings later. For more information, see Configuring BMC Atrium Service Context for BMC Remedy ITSM applications or the online documentation for your BMC application, located at

BMC Atrium Service Context architecture

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