This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

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BMC Atrium Impact Simulator logging

BMC Atrium Impact Simulator logs errors in the ais.log and ais_cell.log files. The ais.log file records messages generated by the BMC Atrium Impact Simulator plug-in, such as notifying you that BMC Atrium Impact Simulator is starting up and that the BMC Atrium Impact Simulator receiver started on a specific port number. The ais_cell.log file records errors that are generated by the BMC Atrium Impact Simulator computation cell.

This section contains the following topics:

BMC Atrium Impact Simulator plug-in logging

BMC Atrium Impact Simulator uses the Apache log4j mechanism to log messages. Each entry in the log provides the following details:

  • Thread — The thread that the transaction used when the message was generated.
  • Timestamp — The date and time of the log entry.
  • Log Type — The type of log entry: debug, information, warning, error, or fatal.
  • Message — The message for the log entry.

You can specify additional logging options for BMC Atrium Impact Simulator plug-in in the log4j_pluginsvr.xml configuration file. The debug level parameter specified level of logging that you require for your BMC Atrium Impact Simulator plug-in transactions. To set the debug logging to a different level, add CMDB-Debug-Level: <loggingLevel> to the configuration file and restart the AR System server. The debug levels are:

  • Debug — Logs messages for severe errors, which are used for debugging purposes. This is the highest logging level.
  • Information — Logs informational messages. This is the default logging level.
  • Warning — Logs messages for warnings.
  • Error — Logs messages for errors.
  • Fatal — Logs messages and details for the fatal errors.

For more information about the additional parameters that you can specify for the BMC Atrium Impact Simulator plug-in, see

To enable BMC Atrium Impact Simulator plug-in logging

  1. From <AR System Administration Console>/System/General/Plugin Server Configuration/ drop-down menu, select the Plugin Server Instance with the port number 9556.
  2. Under Plugin Configuration, select the BMC.ARDBC.ATRIUM.AIS plug-in and click Modify.
  3. Under User defined elements > Setting value, change the value corresponding to BMC.ARDBC.ATRIUM.AIS.userDefined.AIS_level.
  4. Click OK to save the settings.
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  1. Andreas Mitterdorfer

    Please can you review the debug log settings? IMHO you have to set AIS_Level user defined parameter in pluginsvr_config.xml to debug.

    Apr 04, 2018 02:33
  2. Kanchana Iyer

    Hello Andreas,

    Thank you for your input. I will verify the details with the SME and update the topic accordingly.



    Apr 05, 2018 12:26