This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

BMC Atrium Core Console client-side logging

BMC Atrium Core logs the BMC Atrium Core Console client-side processing in the flashlog.txt file, which helps you to debug user interface errors. To log the client-side processing, install and configure the 7, 0, 14, 112 or newer version of Adobe Flash Player Debugger. The BMC Atrium Core Console requires a minimum of Adobe Flash Player version 9 to run.

Note

The Adobe Flash Player log combines messages from all its instances running on your computer. For example, if you were running two instances of Adobe Flash Player with CNN.com and BMC Atrium Core each on the same computer, you might find intermixed log messages from both these instances.

To determine your Adobe Flash Player Debugger version

Use the following methods to determine the version of the Adobe Flash Player Debugger that you have installed. If the version you determined using each method differs, the debug logging might encounter issues. In such a case, uninstall all versions of the Adobe Flash Player Debugger and install again.

Determining Adobe Flash Player Debugger version

Using this component

Perform these steps

BMC Atrium Core Console

Right-click inside the BMC Atrium Core Console and select About Adobe Flash Player version.
The version of the Adobe Flash Player installed is displayed, but this will not distinguish between the release and debug player.|

Adobe website

  1. Go to http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html. Follow the steps give on this page to install the Flash player, if you do not have one.
  2. http://helpx.adobe.com/flash-player/kb/configure-debugger-version-flash-player.html Follow the steps given on this page to install the download the debugger version of Flash Player.

Note: Adobe moves this content occasionally. You can usually find the new location by searching for "debug flash player" with Google or equivalent search engine.  

To configure your Adobe Debug Flash Player Debugger

When you install BMC Atrium Core, the following files are copied to the webapps directory of your installation for the client-side logging:

  • Readme.txt — Contains information about downloading, installing, and configuring the Adobe Flash debugger.
  • mm.cfg — Contains the configuration information to enable logging on the client side. Copy this file to the location specified in the readme.txt file for your operating system.
    The location of the flashlog.txt log file depends on your operating system, as listed in the following table.

    Log file location by operating systems

    Operating system

    Log file location

    Windows 95, Windows 98, Windows ME, Windows 2000, Windows XP

    C:\Documents and Settings\<userName>\Application Data\Macromedia\Flash Player\Logs

    Windows Vista

    C:\Users\<userName>\AppData\Roaming\Macromedia\Flash Player\Logs

    Apple Macintosh OS X

    /Users/<userName>/Library/Preferences/Macromedia/Flash Player/Logs/

    Linux

    /home/<userName>/.macromedia/Flash_Player/Logs/

Each entry in the log provides the following details:

  • Timestamp — The date and time of the log entry.
  • Log Type — The type of log entry such as warning, error, or information.
  • Message — The message for the log entry.
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