This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.
BMC Atrium Core 9.1 Using

BMC Atrium CMDB SCCM Adapter Guide

Note

You must first install the MSSQL JDBC driver to use the BMC Atrium CMDB SCCM Adapter.

About BMC Atrium CMDB SCCM Adapter

Introduction

Starting from BMC CMDB 9.0, BMC provides an SCCM adapter for Microsoft SCCM which you can use to retrieve, transform and import data from Microsoft SCCM into the BMC CMDB. This imported Microsoft SCCM discovered data can then be used by end-to-end ITIL Asset and Incident and Change management processes in the BMC Remedy IT Service Management Suite after you have merged your source data to the Asset Dataset.

The SCCM adapter is an Atrium Integrator based solution that provides a starting point for the SCCM integration and is intended to be modified and customized to suit your requirements.

As a best practice, BMC recommends that the data should be represented in the source dataset 'as is' from the source and then manipulated using normalization to meet your expectations. After normalization is done, reconciliation with data in other datasets should be performed before the data is merged into the production dataset. If this process is not done correctly, the AI jobs barely make data transformations.

The SCCM adapter officially supports SCCM 2007 and SCCM 2012, but it can be customized to connect and read data from any later versions SCCM DB.

When using this adapter for other SCCM releases, verify to know if the SCCM Database structure has changed, and if it has changed, you must modify the Database Tables and/or Views for some of the transformations. Contact the SCCM support person in your company who can help you with further steps.



This topic covers the following details about BMC Atrium CMDB SCCM Adapter:


Value Proposition

Integrating BMC Atrium CMDB with SCCM using the SCCM adapter provides the following business values to the customers:

  • Saves cost and speeds time to value.
  • Eliminates errors by prepackaging the following best practices:
    • Provides a complete integration package including Reconciliation Engine / Normalization Engine rules.
    • Offers end to end scenario for loading data to BMC Atrium CMDB from Microsoft SCCM.

For more details on integrating BMC Atrium CMDB with Microsoft SCCM, see the following video:

Salient Features of SCCM Adapter

The SCCM adapter which can be leveraged by both BMC Remedy ITSM suite and BMC Remedy OnDemand, provides the following features:

  • Imports both configuration items (CIs) and relationship data from Microsoft SCCM.
  • Includes pre-defined mappings between SCCM tables and CMDB classes/relationships.
    • Mappings are configurable
    • Supports both ‘full’ and ‘delta’ update.
    • Includes default reconciliation and normalization jobs.
    • Provides modification/extension capabilities for out-of-the-box mappings for custom attributes/classes.
    • Supports compatibility with the latest version of Remedy (9.0 or later)

Supported Versions

Versions 9.0.00 and later of BMC Atrium CMDB.

Audience

Users with access to supported versions of SCCM and BMC Atrium CMDB.

Enhancements to 9.1

For BMC Atrium CMDB 9.1 release, BMC focused on the following two improvements:

  1. Installer framework
  2. SCCM 2012 Mappings

In addition, many other fixes like error handling cases, junk connection clean-up, log file path correction, and customer defect fixes are part of the enhancements.

Installer framework improvements

  1. Moved to a common BMC install framework.
  2. Enabled Java8 support.
  3. Removed Extension Loader Dependency.
  4. Moved to RIKJ.

Improvements in SCCM 2012 Mappings

  1. Added mapping for SerialNumber in transformation for BMC_ComputerSystem.
  2. Slipped and stored the comma separated IP Address stored in SCCM view to an appropriate BMC_IPEndpoint Class.
  3. Removed SCCMIntegration_LocalFileSystem transformation from job, as there is no appropriate table/view in SCCM 2012.
  4. Removed owner Information lookup from SCCMIntegration_VirtualSystemEnabler due to structure of SCCM 2012 database.
  5. Changed source view for BMC_LANEndpoint to v_GS_NETWORK_ADAPTER as it is the right view for this class.

SCCM Adapter Installation

Prerequisites

Install the following applications before using the integration package:

  • Microsoft SCCM Application
    • Microsoft SCCM 2007 OR Microsoft 2012
  • BMC Applications
    • BMC Remedy AR System 9.0 or later
    • BMC Atrium CMDB 9.0 or later
    • BMC Atrium Integrator 9.0 of later

Installing SCCM adapter using the installer

The BMC Atrium CMDB – SCCM integration package comprises the following installer components:

  • New Dataset for Microsoft SCCM
  • Atrium Integrator Jobs
    • Initial load/Update Job
    • Delete Job
    • 16 transformations
    • Reconciliation Job
    • Normalization Job
      • CMDB Extension (creating attribute for SCCM integration ID). This is necessary for mapping the integration ID with the source system.

To install SCCM Adapter

Note

The SCCM Adapter does not support the following:

  • In-place upgrade.

You must manually uninstall and remove the previous SCCM Adapter version before installing another or a newer version.

  • Windows authentication on CentOS and Linux.

You must use SQL Server Authentication to run SCCM Adapter on Linux and CentOS.

  1. Download the SCCM installer files from the following location:
    ftp://ftp.bmc.com/pub/BSM/AtriumCore/9.1/Integrations/SCCM/
  2. Unzip the SCCM installer files.
  3. Run:
    For Windows - setup.exe
    For UNIX - setup.bin
  4. In the Copyright panel, select a language, and click OK.
  5. In the Welcome panel, click Next.
  6. Accept the license agreement, and click Next.
  7. Enter the database settings, and click Next.

  8. Enter details of the server where BMC Remedy AR System is installed, and click Next.

  9. Click Install.
  10. View the Installation Summary and click Done.
    You can view a log file of the installation in the following folder:
    <USERPROFILE>/AppData/Local/Temp/sccmcmdintegration_install_log.txt

Installing SCCM adapter using silent installation

  1. Use the following options file and make the necessary modifications to the file before running the silent installation.

    Note

     To edit the options.txt file, remove the comment (#) markers. In UNIX environments, ensure that no Ctrl+M characters appear in the options.txt file.


    ################################################################################
# Options File
#
# Product Name: BMC SCCM-CMDB Integration
# Product Version: 9.1.00
#
# To invoke the installer in silent mode with an options file:
#   setup -i silent -DOPTIONS_FILE=Options.txt
################################################################################
################################################################################
# Available Features
#
# add a line to the options file
#    -A featureName
# 
#
# --featureSCCMCMDBIntegration
#  
#
################################################################################
#-A featureSCCMCMDBIntegration
################################################################################
# Product Install Location
#
# The install location of the product. Specify a valid directory into which the
# product should be installed.
#
# Default value if not set:
#   - %ProgramFiles%\\BMC Software\\SCCMCMDBIntegration (Windows)
#   - /opt/bmc/SCCMCMDBIntegration (UNIX)
################################################################################
#-P installLocation=C:/Program Files/BMC Software/SCCMCMDBIntegration
#-J SCCM_CMDB_HOME=C:/Program Files/BMC Software/SCCMCMDBIntegration
#-J SQL_SERVER_NAME_IP=<SQL Server Host Name>
#-J SQL_SYSADMIN_USER=<SQL Server Admin User Name>
#-J SQL_SYSADMIN_PASSWORD=<SQL Server Admin Password>
#-J SQL_DATABASE_NAME=<SQL Server Database Name>
#-J SQL_DATABASE_PORT=<SQL Server Port Number>
################################################################################
# Authentication Properties
#for Windows Authentication:
#BMC_SQLSERVER_WINDOWSAUTH_OR_SQLAUTH=WINDOWSAUTH
#
#for SQL Authentication:
#BMC_SQLSERVER_WINDOWSAUTH_OR_SQLAUTH=SQLAUTH 
################################################################################
#-J BMC_SQLSERVER_WINDOWSAUTH_OR_SQLAUTH=<SQLAUTH/WINDOWSAUTH>
#-J BMC_AR_USER=<AR System Admin User>
#-J BMC_AR_PASSWORD=<AR System User Password>
#-J BMC_AR_PORT=<AR server Port>
#-J BMC_AR_SERVER_NAME=<AR server name>

  2. Run the installer with the -i silent option.
    • (Windows) setup.exe -i silent -DOPTIONS_FILE=<path_to_txt_file_with_installation_options>
    • (UNIX) sh setup.bin -i silent -DOPTIONS_FILE=<path_to_txt_file_with_installation_options>

Uninstalling SCCM adapter

  1. Navigate to <SCCMCMDBIntegration_HOME/UninstallBMCSCCMCMDBIntegration>.
  2. Launch the uninstaller.
  3. Complete the uninstallation steps to remove the file structure of SCCM adapter.
  4. Open the Pentaho Spoon client and remove the SCCM package directory.
  5. Remove the guid (OI-BS005056B5170DoDpHUQF4OR#gJngB1D) from the share application property form (SHARE:Application_Properties).
  6. Remove the SCCMIMPORT_NE job from Normalization Jobs (BMC Atrium Core Console > Advanced > Normalization).
  7. Remove the SCCM Identification and Merge RE job from Reconciliation Jobs (BMC Atrium Core Console > Advanced > Reconciliation).
  8. (Optional) Remove the following attributes from the BMC_BaseElement class using Class manager Console or CMDB driver.
    • SMSParentID  
    • SMSCheckViewName

    • SMSChildID

      Important

      Removing the attributes may result in data loss.

Additional Resources

Microsoft has provided an Installation and Configuration guide for SCCM.  Install and configure SCCM as per the guides provided. These documents are available at the following location: http://technet.microsoft.com/en-us/evalcenter/bb736730.aspx.

SCCM Adapter Maintenance Tool

The Maintenance Tool provides a common tool to access diagnostics and utilities that are useful when troubleshooting SCCM related issues. You can use the Maintenance Tool to collect diagnostic information, open and view log files, or search logs to identify issues. The SCCM Adapter Maintenance Tool also gives you access to installation and uninstallation logs.

Working with SCCM jobs

The user can work with the BMC Atrium CMDB – SCCM integration package using the following components.

Atrium Integrator Integration Package

BMC Atrium Core includes Atrium Integrator (AI), an Extract, Transform, and Load (ETL) based integration engine.

•             Provides an easy-to-understand, wizard-based UI.

•             Comprises Out of the box templates which encompass best practices.

•             Provides a wide berth of integration technologies such as single tool standardization.

•             Comprises a scalable data-warehousing proven architecture.

For the classes provided in the List of Transformations section, a transformation is created to import the class as well as the relationships. Relationships could be done in the same transformation or in a different one based on the design decision. The transformation (AI job/transformation) has both delta and initial load capabilities .In addition to the transformations, a total of 17*2=34 AI child jobs will be created. There is also a delete transformation per class.

A single top level job is designed to call the lower level child jobs that deal with individual classes/relationships. The user interacts only with top level job which is used to monitor and manage the transformation through the Atrium User Interface (AUI) for AI.

SCCM Import Job

The SCCM Import job is responsible for loading data from the SCCM database to CMDB, The job pushes both new data and changes to existing data to CMDB.

The following image provides an illustration of a SCCM Import Job.

SCCM Delete Job

The SCCM Delete job is responsible for setting the MarkedAsDeleted attribute to “Yes” in CMDB for data which no longer exists in the SCCM database.

The following image provides an illustration of a SCCM Delete Job.

Normalization Engine Integration Package

After SCCM – CMDB integration is completed, a Normalization job, along with rules, is automatically configured for the SCCM import dataset. The Normalization Engine job runs in a Continuous mode.

Reconciliation Engine Integration Package

After SCCM – CMDB integration is completed, a standard Identification and Merge job, along with its rules, is automatically configured for SCCM import dataset. The Reconciliation Engine job runs in a Continuous mode.

From 9.0 version and onwards, the following configurations are also available:

  • Purge activity is added to the job.
  • Reconciliation engine processes only normalized CIs. However, it is not mandatory and that option can be disabled.

Troubleshooting the SCCM Adapter

After installing Microsoft System Center Configuration Manager (SCCM), the user might encounter the following issues:

Incorrect location of error log file

If you have installed SCCM, the user may not be able to locate the error log file. All error log files related to Atrium Integrator jobs are saved in ngie/bin folder. Hence, the user must make sure that the error logging plugin has the correct file location.

Perform the steps given below to update the file location:

  1. In the Pentaho Integration console, open the Error Logging plugin.
  2. In the Filename box, update the error log file location to include ngie/bin folder.
  3. Click OK.

Failure when running Normalization Engine jobs

SCCM installer is shipped with Atrium Integrator, Normalization Engine, and Reconciliation Engine jobs. Normalization Engine jobs might fail to run after the Atrium Integrator jobs. In such a case, make sure that each transformation that SCCM has discovered has data mapped to Category / Type / Item / ManufactureName / Model. It is mandatory to have the data in this format in order to normalize that instances that Atrium Integrator creates.

List of Transformations

The following table lists the transformations available with SCCM.

CMDB ClassSCCM TransformationSCCM 2007SCCM 2012Details

BMC_

CDROMDrive

SCCMIntegration_

CDRomDrive

v_GS_

CDROM

v_GS_

CDROM

 

BMC_

ComputerSystem

SCCMIntegration_

ComputerSystem

v_GS_

COMPUTER_

SYSTEM

v_GS_

COMPUTER_

SYSTEM

 

BMC_

DiskDrive

SCCMIntegration_

Diskdrive

v_GS_

DISK

v_GS_

DISK

 

BMC_

IPEndpoint

SCCMIntegration_

IPEndPoint

v_GS_

NETWORK_

ADAPTER_

CONFIGUR

v_GS_

NETWORK_

ADAPTER_

CONFIGUR

 

BMC_

LANEndpoint

SCCMIntegration_

LANEndPoint

v_GS_

DEVICE_

NETWORK

v_GS_

NETWORK_

ADAPTER

 

BMC_

LocalFileSystem

SCCMIntegration_

LocalFileSystem

v_GS_DEVICE_

FILESYSTEM

Not Applicable

Disabled

for

SCCM

2012

as there

is no

clear

mapping

table

BMC_

LogicalDisk

SCCMIntegration_

LogicalDisk

v_GS_LOGICAL_

DISK

v_GS_LOGICAL_

DISK

 

BMC_

Memory

SCCMIntegration_

Memory

v_GS_X86_

PC_

MEMORY

v_GS_X86_

PC_

MEMORY

 

BMC_

Monitor

SCCMIntegration_

Monitor

v_GS_

DESKTOP_

MONITOR

v_GS_

DESKTOP_

MONITOR

 

BMC_

NetworkPort

SCCMIntegration_

Networkport

v_GS_

NETWORK_

ADAPTER

v_GS_

NETWORK_

ADAPTER

 

BMC_

OperatingSystem

SCCMIntegration_

OperatingSystem

v_GS_

OPERATING_

SYSTEM

v_GS_

OPERATING_

SYSTEM

 

BMC_

Patch

SCCMIntegration_

Patch

v_GS_

PATCHSTATE

Not Applicable

Disabled

for

SCCM

2012

as there

is no

clear

mapping

table

BMC_

Processor

SCCMIntegration_

Processor

v_GS_

PROCESSOR

v_GS_

PROCESSOR

 

BMC_

Product

SCCMIntegration_

Software_Product

v_GS_

SoftwareProduct

v_GS_

SoftwareProduct

 

BMC_
TapeDrive

SCCMIntegration_

TapeDrive

v_GS_TAPE_

DRIVE

v_GS_TAPE_

DRIVE

 

BMC_

VirtualSystemEnabler

SCCMIntegration_

VirtualSystemEnabler

v_GS_

VIRTUAL_

APPLICATION_

PACK

v_GS_

VIRTUAL_

APPLICATION_

PACK

 

BMC_

CDROMDrive

Delete_SCCM_

CDRomDrive

   

BMC_

ComputerSystem

Delete_SCCM_

ComputerSystem

   

BMC_

DiskDrive

Delete_SCCM_

DiskDrive

   

BMC_

IPEndpoint

Delete_SCCM_

IPEndPoint

   

BMC_

LANEndpoint

Delete_SCCM_

LanEndPoint

   

BMC_

LocalFileSystem

Delete_SCCM_

LocalFileSystem

  

Disabled

for

SCCM

2012

as there

is no

clear

mapping

table

BMC_

LogicalDisk

Delete_SCCM_

LogicalDisk

   

BMC_

Memory

Delete_SCCM_

Memory

   

BMC_

Monitor

Delete_SCCM_

Monitor

   

BMC_

NetworkPort

Delete_SCCM_

Networkport

   

BMC_

OperatingSystem

Delete_SCCM_

OperatingSystem

   

BMC_

Patch

Delete_SCCM_

Patch

  

Disabled

for

SCCM

2012

as there

is no

clear

mapping

table

BMC_

Processor

Delete_SCCM_

Processor

   

BMC_

Product

Delete_SCCM_

Product

   

BMC_

TapeDrive

Delete_SCCM_

TapeDrive

   

BMC_

VirtualSystemEnabler

Delete_SCCM_

VirtualSystemEnabler

   
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Last modified by Maithili Deshpande on Jul 17, 2019

Comments

  1. Thomas Schuhn

    Hello

    I have questions about the SCCM Adapter Maintenance Tool:

    • On the Configuration Tab, what am I supposed to enter?
    • How is the Health Check tab supposed to be used? Nothing is displayed there and when I hit Next, nothing happens.

    Thank you!

     

    Feb 15, 2016 07:34
    1. Kamalakannan Srinivasan

      Hi Thomas,

      Thank you for your comment. I will discuss with the technical team and keep you informed.

      Regards,

      Kamal

      Feb 17, 2016 03:00
    1. Kamalakannan Srinivasan

      Hi Thomas,

      Thank you for your comment. You may want to raise a help ticket as this is a product issue.

      Regards,

      Kamal

      Apr 18, 2016 05:20
  2. Chris Cox

    Does this adapter enable software usage via SCCM? 

    Is there more information about the SCCM metering connection to Atrium CMDB usage available? 

    Thank you!

    Mar 21, 2016 10:01
    1. Kamalakannan Srinivasan

      Hi Chris,

      Thank you for your comment. I will discuss with the internal team and keep you informed.

      Regards,

      Kamal

      Mar 21, 2016 11:36
    1. Kamalakannan Srinivasan

      Hi Chris,

      Thank you for your comment.

      The adapter does not enable software usage via SCCM.

      There is no SCCM metering connection to Atrium CMDB usage.

      Regards,

      Kamal

      Mar 24, 2016 03:04
  3. Tom Hamill

    Is the SCCM Adapter Maintenance Tool backwards compatible with ARS 8.1?  If not, is it possible to use the Atrium Integrator Jobs ?

    Thank You,

    Tom Hamill

    May 03, 2016 10:28
    1. Devendra Yadav

      SCCM Adapter 91 is  supported only for Remedy 9.x. Maintenance tool bundled with adapter is only to collect logs.

      Can you please clarify your query. #1 in what use case you are using it with 8.1 ? #2 what do you really mean by using AI Jobs ? 

      May 05, 2016 05:05
      1. Mpumelelo Tsabedze

        Hi Devendra,

        Client has ARS 8.1 version -  is it possible to just use the transformations and let them feed the data into CMDB ?

         

        The Recons and NE jobs not concerned about this for now...

        Thanks

         

        Mpumi

        Nov 24, 2016 08:43
        1. Amol Redij

          Hi Mpumelelo,

          I had a discussion with Devendra regarding your comment.

          He has clarified that SCCM Adapter 91 is  supported only for Remedy 9.x. For 8.1 there was older version of adapter released. Request you to get in touch with BMC Support for further resolution.

          Regards,

          Amol Redij

           

          Nov 25, 2016 01:01
    1. Mpumelelo Tsabedze

      Hi Tom,

       

      Did you ever get answer for your question on the 8.1 Version  - in the same position....

       

      Mpumi

      Nov 24, 2016 08:45
      1. Amol Redij

        Hi Mpumelelo,

        The documentation team regularly watches the comments, and we try our best possible to address every concern of our customers.

        I will discuss the issue with Devendra Yadav and get the required answers. Meanwhile, you can email me (amol_redij@bmc.com) your specific queries, and I shall be glad to help you out.

        Regards,

        Amol Redij

        Nov 24, 2016 11:21
      1. Devendra Yadav

         For 8.1 there was older version of adapter released. get in touch with support to get same.

        SCCM Adapter 91 is  supported only for Remedy 9.x.

         

        Nov 25, 2016 12:56
  4. Magne Wallentinsen

    Is it possible to filter out servers, so that only clients from SCCM is synced to the CMDB?

    Jun 01, 2016 02:52
    1. Amol Redij

      Hi Magne,

      Thanks for your comment.

      I will seek clarification on this from the SME and update you accordingly.

      Regards,

      Amol

      Jun 05, 2016 11:59
    1. Amol Redij

      Hi Magne,

      Thank you for your patience.

      I had a discussion with the SME about your comment. However, we seek some more information on the issue.

      May I request you to please explain your concern in detail so that we can provide an apt resolution.

      Regards,

      Amol

      Aug 26, 2016 05:10
  5. Ravian Nugraha

    Is it really necessary to give a Database Administrator privilege during the installation?

    Or can we use another type of user/privilege?

    If yes, please specify it

    Thanks

    Aug 25, 2016 10:41
    1. Amol Redij

      Hi Ravian,

      Thank you for your comment.

      You can use any user login privileges. However, ensure that the user has access permissions to the SCCM tables.

      Hope this helps.

      Regards,

      Amol

       

      Aug 26, 2016 05:12
  6. Chuck Welsh

    There are no versions of this product prior to SCCM91.  The indication earlier ( above ) is incorrect.

    Apr 28, 2017 03:16
  7. Rahul Priyadarshy

    During Installation Why Do we need SCCM SQL Server - Database Admin User Account?

    our SCCM Admins are questioning this - If Remedy will have to Read the data then why Admin User?

     

    Regards

    RP

    May 04, 2017 06:20
    1. Nidhi Das

      Hello Rahul,

      I will discuss this with the concerned SME and will write back to you.

      Regards,
      Nidhi

      May 05, 2017 01:18
  8. Rahul Priyadarshy

    Even a User with Read Only Access of SCCM DB - Works - Just tested the Installation. Installer Screen says DB Admin user which some time gives heart break to SCCM Admins.

     

    Regards

    RP

    May 04, 2017 07:24
  9. Daniel Hudsky

     There is no need that level of access.

    #-J SQL_SYSADMIN_USER=<SQL Server Admin User Name>

    I think this may have been something the developer has used as a variable name, but it does not require Admin level.

    May 05, 2017 08:41
  10. Andrius Seirys

    Hi,

    I get this error after filling the SCCM DB inputs: 'No SCCMSQL Server is detected please check the Host Name and Port Number'. I know the hostname and port is correct, I'm able to access the DB using SQL Management Studio and the same credentials. The user is not an DB Admin, but as many of you stated above it's not necessary.

    Maybe someone else had the same difficulties, maybe some specific syntax is needed to enter the SCCM details?

    I checked here as well, but the Solution did not help: https://communities.bmc.com/docs/DOC-64526

     

    May 29, 2017 07:53
    1. Devendra Yadav

      Is you SCCM database is on instanced SQL server ? if so installer doesn't gives you option to specify instance name. what you need to do is specify exact port the that particular instance.

       

      May 29, 2017 08:35
  11. Andrius Seirys

    After some more testing I found out that the installer ignores whatever you input in the User and Password fields if you select Windows Authentication. It uses the account you started the installer to access the DB. That's big problem, as the admin account on one server does not necessary have access to DB and vice versa. Is it intended to work that way or it's a bug?

     

    May 30, 2017 02:37
    1. Devendra Yadav

      This is the way it as been designed. Windows authentication mean use same credentials to login in DB using which installer is launched.

      if you want different credentials go with SQL authentication.

       

      May 31, 2017 02:00
  12. Vinay Bellare

    Hi Andrius,

    Thanks for bringing this to our notice. I will touch base with the SME and get back to you with the clarification. Please give us some time.

    Regards,
    Vinay

    May 30, 2017 10:51
  13. Peter Guggenbuhl

    On Supported Versions there is written that SCCM Adapter supports Versions 9.0.00, 9.0.01, and 9.1.00 of BMC Atrium CMDB. Is the SCCM Adapter also compatible to Version 9.1.03 ?

    Aug 22, 2017 08:33
    1. Evan Ruble

      I have this installed on my Dev 9.1.03 box, and cannot open any of the transformations, because the "CMDB Lookup" step doesn't appear to exist in the 9.1.03 version of AI.

      Sep 11, 2017 01:05
      1. Nidhi Das

        Hello Evan,

        I will discuss this with the concerned SME and will write back to you.

        Regards,
        Nidhi

        Sep 12, 2017 04:35
      1. Sachin Tappe

        Hi Evan SCCM Adapter supports/compatible with Atrium versions 9.1.03. If CMDBLookup step doesn't exist with 9.1.03 (after upgrading Atrium Integrator to 9.1.03 version) then the issue could be your environment specific. Could you please contact BMC Support for the same?

        Sep 13, 2017 02:39
      1. Gustavo Del gerbo

        Yes, is is compatible. In 9.1.03 Pentaho has been iupgraded to version 6. You need to make sure you run AI installer. Essentially it is 3 installation. ARS/CMDB and AI (Server). If you are using Spoon in your local box then you need to run AI (Client) in the local machine as well.

        Nov 08, 2017 10:05
    1. Nidhi Das

      Hello Peter,

      Yes, the SCCM Adapter is compatible with version 9.1.03.

      Regards,
      Nidhi

      Jan 18, 2018 02:53
  14. Peter Guggenbuhl

    Hi When installing the SCCM Adapter it is not clear what must be filled in on the 'Microsoft Discovery Database Details:' Page. Can You please add some more information of what has to be filled in. Database Name: including Database instance? Administrator User: Do you mean Admin User of SQL Database or Admin User of Windows System where the SQL Database is installed? I found that many people have problem with this connection parameters. So please provide us with some more information. Regards, Peter

    Aug 30, 2017 02:35
    1. Nidhi Das

      Hello Peter,

      I will discuss this with the concerned SME and will write back to you.

      Regards,
      Nidhi

      Sep 15, 2017 05:08
    1. Chaitanya vikas Ghanta

      Hello Peter,

      I discussed this with the SME and here is some information on what must be filled in the BMC Atrium CMDB Adapter for Microsoft SCCM 9.1.00 dialog box:

      FieldWhat it means
      Machine Name or IP AddressThe IP of the server where Microsoft SCCM is installed.
      Database Name

      instance\databaseName or databaseName

      This depends on how MS SCCM database is installed.

      Administrator User

      Database administrator user

      Password Database administrator password


      Hope this answers your query.


      Regards,

      Chaitanya

      Feb 01, 2018 05:04
  15. Mpumelelo Tsabedze

    Good Day,

    I installed the adapter using the system Demo account - somehow the Company attribute defaults to Carlbro company, which i have disabled on Company form. Question is if there is someway to change the company that the CI's pulled are linked against ?

    Thanks

    Nov 07, 2017 03:26
    1. Gustavo Del gerbo

      Your Default company is configured in the ITSM/ASSET management configuration console. It is a site wide setting and has nothing to do with SCCM. If you define a default company ALL CIs created in your CMDB will be put under it unless they have a populated company field.

      Nov 08, 2017 10:05
      1. Mpumelelo Tsabedze

        Thanks Gustavo for this.... - if i may ask what relationship mapping (class) is to be used between Virtual Machine and Physical host container. Client using SCCM 2016 and nothing coming back on the Virtual System Enabler Job...

        Nov 09, 2017 07:28
        1. Gustavo Del gerbo

          You can download this PDF: https://docs.bmc.com/docs/ac91/files/609847285/774035973/1/1509706176314/439997_CMDB9.1_MappingYourData.pdf These are guidelines for how to map your data and to which classes.

          Nov 09, 2017 10:18
          1. Jeffrey Schnell

            This file does not exist. Can you point us to it again? thanks

            Feb 20, 2019 01:19
            1. Maithili Deshpande

              Hi Jeffrey, 

              Thank you for reaching out! I tried to open the link above and it seems to be working fine for me. Can you please try once again? In case you are unable to access this file, we recommend you reach out to BMC Support for assistance.

              Regards,

              Maithili

              Feb 22, 2019 04:37
  16. Anand M

    Hi, Could you please confirm on below points: 1. Does this adapter usage require any sparate license purchase? 2. Are there any limitations for this adapter usage ? Any Windows OS / version restrictions for enabling this integration?

    Dec 18, 2017 02:13
    1. Nidhi Das

      Hi Anand,

      There is no separate license that needs to be purchased for the adapter usage, and there are no Windows/OS/Version dependencies or limitations.

      The integration is supported on Windows OS and Linux version supported by Remedy/Atrium 9.1.

      Regards,
      Nidhi

      Dec 20, 2017 04:31
  17. Nidhi Das

    Hello Anand,

    I will discuss this with the concerned SME and will write back to you.

    Regards,
    Nidhi

    Dec 19, 2017 04:42
  18. Brent Maloney

    Is it safe to assume that this SCCM Adapter should be installed on every AR Server in the server group that is configured in the Operation Ranking form to perform the Atrium Integration Engine operation at some defined ranking level?

    Feb 14, 2018 04:16
    1. Chaitanya vikas Ghanta

      Hi Brent,

      Thanks for your query.
      I have discussed this with the SMEs and found that the SCCM Adapter does not need to be installed on every AR Server in the server group. The SCCM adapter needs to be installed only on a primary or an integration server.

      Regards,

      Chaitanya


      Feb 22, 2018 12:08
      1. Gustavo Del gerbo

        To clarify more on this, the adapter is nothing more than a set of AI jobs, NE jobs and RE jobs to import, normalize and reconcile the data. Those activities will run in whatever server you configured for AI, NE, RE but since all the SCCM adapter processes are in the DB, you do not need to repeat the installation in any other server.

        Mar 27, 2019 09:51
  19. Fernando Galicia

    Hi Everybody!

    Anybody knows if exists an adapter compatible with SCCM 2016?

    I need it!!!

    I can to do an integration with this adapter but with SCCM 2012???

    Regards.

    May 24, 2018 10:25
    1. Kanchana Iyer

      Hello Fernando,

      Thanks for your comment. I will check with the SME and update you shortly.

      Regards,

      Kanchana


      Jun 07, 2018 03:36
      1. Kanchana Iyer

        Hello Fernando,

        I found out that adapter compatible with SCCM 2016 is being planned for an upcoming release.  We will let you know the details when it is planned.

        Hope this resolves your query.

        Thanks and regards,

        Kanchana

        Jun 28, 2018 12:04
        1. Andrius Seirys

          We are using current adapter with SCCM 2016 and it works. Lots of customization was needed to the Integrator workflow to meet our needs, but it's doable.

          Jun 28, 2018 01:42
          1. Sirisha Dabiru

            Hi Andrius Seirys,


            Thanks for informing us.


            Regards,

            Sirisha

            Jul 03, 2018 01:23
          1. Mpumelelo Tsabedze

            Hi Adrius,

            I'm also using it but had to disable the transformations that didn't seem to have comparable mappings on SCCM 2016 and that was it …. Im interested on the other customization that you had to apply to get it working, if may share ?

            Tx

            Jul 10, 2018 05:15
            1. Andrius Seirys

              Maybe I was not clear. Customization was needed to meet our specific data processing needs. To make it process data BMC way only little changes were needed. Some that I can remember: - SCCMIntegration_OperatingSystem transformation - need an arrow from CMDBOutput_OperatingSystem to CMDBLookup; - SCCMIntegration_OperatingSystem transformation - need to remove arrow from Filter rows to CMDBLookup; - SCCM_CMDB_Delete job - need to change direction of the arrow from Delete_SCCM_LogicalDisk to Delete_SCCM_Memory

              Jul 10, 2018 05:43
    1. Gustavo Del gerbo

      The adapter officially support 2007 and 2012. Why? Because we tested the adapter only with these 2 SCCM Databases. This does not mean it cannot connect and read data from ANY SCCM DB. The problem when using this adapter in other SCCM releases may be that SCCM Database structure changed, and so you will need to change the Database Tables and/or Views for some of the transformations. This should not be a hard task, specially if you have an SCCM support person in your company that can help you understand what are the changes between, for ex. 2012 and 2016.

      Mar 27, 2019 09:54
  20. Jeffrey Schnell

    The link http://technet.microsoft.com/enus/evalcenter/bb736730.aspx does not work. thanks

    Feb 21, 2019 08:46
    1. Maithili Deshpande

      Hi Jeffrey,

      This link seems to be working fine; it points to the Microsoft Evaluation Center. However, let me check if we can share an alternate link to get you to the page you are looking for.

      Regards,

      Maithili


      Feb 22, 2019 05:19
      1. Jeffrey Schnell

        Yes the link opens up but I was expecting to be point to the document and still can't find the document that is mentioned above. thanks

        Feb 22, 2019 08:19
        1. Maithili Deshpande

          Hi Jeffrey,

          Please try this link - Resources for installing System Center Configuration Manager sites

          Regards,

          Maithili

          Mar 11, 2019 04:28
  21. Jeffrey Schnell

    Where is the SCCM Adapter Maintenance Tool located? Also I'm on Remedy On Demand. thanks

    Feb 21, 2019 09:07
    1. Maithili Deshpande

      Hi Jeffrey,

      Thank you for your comment. Will check with the SME and respond at the earliest. 

      Regards,

      Maithili

      Feb 22, 2019 05:20
      1. Jeffrey Schnell

        Were you able to find out where the tool is located? thanks

        Mar 15, 2019 03:56
        1. Maithili Deshpande

          Hi Jeffrey, 

          You can find the SCCM adapter maintenance tool in the SCCM adapter installer package at the following location:

          <sccm9.1.00.win\SCCMCMDBIntegration\Disk1\utility\ SCCMCMDBIntegrationMaintenanceTool>

          Hope this is useful.

          Regards,

          Maithili

          Mar 27, 2019 06:37
          1. Jeffrey Schnell

            Great, The next problem this is not part of our downloads since we are on Remedy On Demand. I'll have to ask for Support to put it on the FTP Site. thanks

            Mar 27, 2019 07:47
  22. Moath Assoli

    Hi,

    Is the BMC Atrium SCCM Adapter 9.1 is compatible with SCCM Application version 18.6 or later?

    We are using BMC Atrium CMDB version 18.08. Is there a version of the adapter for 18.08 or we can use version 9.1?

    Thanks,

    Feb 26, 2019 02:07
    1. Andrius Seirys

      Hi Moath,

      we upgraded Remedy/Atrium from 9.1.04 to 18.08 and SCCM adapter still works. But I haven't found any official information from BMC about the support or new versions of SCCM adapter

      Andrius

      Feb 26, 2019 02:56
    1. Maithili Deshpande

      Hi Moath, 

      Thank you for your query. I will check this with the SME and respond at the earliest. 

      Regards,

      Maithili

      Mar 27, 2019 06:42
    1. Gustavo Del gerbo

      The adapter officially support 2007 and 2012. Why? Because we tested the adapter only with these 2 SCCM Databases. This does not mean it cannot connect and read data from ANY SCCM DB. The problem when using this adapter in other SCCM releases may be that SCCM Database structure changed, and so you will need to change the Database Tables and/or Views for some of the transformations. This should not be a hard task, specially if you have an SCCM support person in your company that can help you understand what are the changes between, for ex. 2012 and 2016. Also the adapter can be installer in any 9.1 version of ARS/CMDB/AI... that´s up to 1902 (Which is actually 9.1SP6).

      Mar 27, 2019 09:55
  23. Thejas Rangaswamy

    Hi, Does BMC Atrium SCCM Adapter 9.1 compatible with SCCM 2016? Currently we are using SCCM Adapter 9.1 with SCCM 2012.next month we are planning to upgrade to SCCM 2016. is there any major mapping changes in the Pentaho spoon job? If BMC requires time to release new adapter for SCCM 2016 ?can we expect a KA\Document from BMC to change the Mappings manually?

    Mar 15, 2019 11:32
    1. Maithili Deshpande

      Hi Thejas,

      Currently, BMC Atrium SCCM Adapter 9.1 is not compatible with SCCM 2016. However, i will confirm this with an SME and notify you at the earliest.

      Regards,

      Maithili

      Mar 27, 2019 06:40
    1. Gustavo Del gerbo

      The adapter officially support 2007 and 2012. Why? Because we tested the adapter only with these 2 SCCM Databases. This does not mean it cannot connect and read data from ANY SCCM DB. The problem when using this adapter in other SCCM releases may be that SCCM Database structure changed, and so you will need to change the Database Tables and/or Views for some of the transformations. This should not be a hard task, specially if you have an SCCM support person in your company that can help you understand what are the changes between, for ex. 2012 and 2016.

      Mar 27, 2019 09:56
  24. Jeffrey Schnell

    It says Supports both ‘full’ and ‘delta’ update. How is this enable/disabled? Also How can you change the date that is used? thanks

    Mar 20, 2019 10:08
    1. Varun Patwardhan

      Hi Jeffrey,

      The delta functionality logic is part of the transformation and is added at the beginning. It works based on the NGIE:Delta form which has a field named ARDelta for holding the date for delta. The delta updates occur based on this logic.

      On checking any import transformation from the SCCM job, you will see the delta logic that is configured. Thanks.

      May 29, 2019 07:54
      1. Jeffrey Schnell

        I have already figure out the logic and you have to setup Set in run variables, IsDelta_ + Transformation Name = Y to get it to work.

        May 29, 2019 08:45
        1. Maithili Deshpande

          Thank you, Jeffrey! I will close this comment trail in that case. 

          Do feel free to reach out for any other queries. 

          Regards,

          Maithili

          May 30, 2019 06:16
  25. Amar Achmedan

    Hi, this page of the doc is not present in version 19.02 . Is this adapter compatible with Atrium 19.02?

    thanks

    Apr 30, 2019 08:28
    1. Kanchana Iyer

      Hello Amar,

      Thank you for your question. Yes, this adapter is compatible with CMDB 19.02 but you may need to modify and customize it to suit your requirements. Please refer to the Introduction section of this guide for more details. Hope this helps.

      Regards,

      Kanchana


      Apr 30, 2019 10:37
  26. Mpumelelo Tsabedze

    Hi Kanchana,

    After running the SCCM job, CI's are getting created on the BMC.CORE:BMC_ComputerSystem form, however they are not showing on the AST forms... (think the corresponding AST:Attributes record is not created). Is this normal ? Tx

    May 24, 2019 09:02
    1. Maithili Deshpande

      Hi Mpumelelo,

      This could be due to pending Reconciliation job after the SCCM job was completed. Try to run a Recon job and then check if the AST forms are updated wiht the CIs.

      Please let me know if this approach doesn't work. 

      Regards,

      Maithili


      May 27, 2019 04:46
  27. Jeffrey Schnell

    Check this article out.

    https://communities.bmc.com/docs/DOC-61026

    May 27, 2019 03:47
  28. Mpumelelo Tsabedze

    Thanks Jeffrey,

    @Maithili - Shouldn't the CI's be visible even before reconciliation/normalization ? Ours will fail normalization as haven't added the Product categorizations for the CI's received from SCCM

    May 28, 2019 07:12
    1. Maithili Deshpande

      Yes, that's correct. The CIs should be visible before reconciliation/normalization. 

      In case this is not working properly, we recommend you reach out to BMC Support. 

      Regards,

      Maithili

      May 30, 2019 06:14
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