This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Before migrating BMC Atrium Integration Engine data exchanges to Atrium Integrator

Before migrating BMC Atrium Integration Engine data exchanges to Atrium Integrator, ensure that you have completed the following prerequisites: 

Basic configuration prerequisites

Perform the following steps before migrating BMC Atrium Integration Engine data exchanges to Atrium Integrator:

  1. Ensure that all BMC Atrium Integration Engine data exchanges are working correctly.
  2. Ensure that the CI mappings are correct in BMC Atrium Integration Engine exchanges.
  3. Ensure that you can access custom AR System server form while executing AR System server exchange.
  4. Ensure that server name, with alias or IP address, used as target server for Atrium Integrator is working correctly or has appropriate entry in host file.

Prerequisites for different upgrade scenarios

Consider the following scenarios if you have upgraded BMC Atrium CMDB or BMC Remedy Action Request System from previous version to 9.0 version:

ScenarioPrerequisites
AIE 7.6.04 SP2 or AIE 8.1 installed on a different computer
    • Do not uninstall the existing version of BMC Atrium Integration Engine
    • Install AI server along with its related content on integration or primary server
    • Do not stop the activities of the existing BMC Atrium Integration Engine exchanges
    • Before migration, copy all BMC Atrium Integration Engine source files (csv and XML) to a computer on which AR System server and AI server are installed
AIE 7.604 SP2 installed on a primary or integration server
    • Upgrade the integration server to version 9.0
    • Do not uninstall the existing BMC Atrium Integration Engine
    • Do not stop the activities of the existing BMC Atrium Integration Engine exchanges on AR System server 9.0
    • Migrate the existing BMC Atrium Integration Engine exchanges running on AR System server to AI Repository
AIE 7.6.04 SP2 or AIE 8.1 installed on a computer that has midtier installed
    • Copy all BMC Atrium Integration Engine source files (csv and XML) to the AR System server or the integration server on which you intend to install BMC Atrium Integration Engine
    • Install existing version (7.6.04 SP2 or 8.1, as applicable) of BMC Atrium Integration Engine on the computer on which AR System server is installed
    • Ensure that BMC Atrium Integration Engine exchanges are running
    • Upgrade AR System server or Integration server to 9.0
    • Install AI server along with its related content on integration or primary server
    • Migrate the existing BMC Atrium Integration Engine exchanges running on AR System server to Atrium Integrator Repository

Prerequisites related to external data storage

You must also complete the tasks listed in the following table

External data store

Perform the following action

XML or Comma separated value (CSV) flat file

If BMC Atrium Integration Engine and Atrium Integrator are installed on different servers, manually copy the XML or CSV files to the Atrium Integrator server. The location of the XML or CSV files on the Atrium Integrator server must be the same as the location that was specified for BMC Atrium Integration Engine. For example, if the XML files are stored in the C:\AIE\XMLFiles directory, you must create the same directory structure on the Atrium Integrator server and copy the XML files to that location. If the directory path is different, update the directory path in the AIE to AI Migration Tool in the File name/Table name column. For XML and CSV, before migration, create a connector through AUI wizard. The same connector is used by AIE to AI Migration Tool to migrate the jobs.

DB2 UDB

For the data exchanges that connect to DB2 UDB data stores, you must add the instances and host names of those DB2 UDB data stores to the db.properties file. The db.properties file is located in the following directory on the Atrium Integrator server: ARInstallationDirectory\diserver\data -integration\ngie\conf

Oracle Server

For the data exchanges that connect to Oracle data stores, you must add the Oracle System ID (SID) and host names of those Oracle data stores to the db.properties file. The db.properties file is located in the following directory on the Atrium Integrator server: ARInstallationDirectory\diserver\data-integration\ngie\conf

Non-default target AR server

For a data exchange where the default destination server is set to No and a different CMDB other than the default server is used, update the target connection of the data exchange with User Name: Remedy Application Service and Password: RApp Password

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