This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Attributes that are displayed in BMC Atrium Service Context

Information for attributes that are displayed in the Service Context Summary window is collected and compiled from BMC applications that are running in your environment. In the Service Context Administration window, you can add or remove attributes, or change the order in which they appear to the user, as explained in Configuring attributes in the Service Context Administration window.

Service Context Summary window


As shown in the following tables, some attributes such as Name and Services and CIs, are required by BMC Atrium Service Context. These attributes cannot be removed or moved in their order of appearance. Other attributes are added automatically by default, and you can remove them or change their order.

You decide the kinds of attributes that you want to display in the Service Context Summary window for the service, application, and server CIs that are related to a business service. Certain attributes, as explained in the following tables, can only be configured for related service or server CIs, and not for related application CIs.

The following attributes appear in the top portion of the Service Context Summary window as header data. You can enable up to five attributes for each CI type.

Attributes displayed at the top of the Service Context Summary window

Name

Source application

Name (Required)

BMC Atrium Core

Owner (Added by default)

BMC Atrium Core

Description (Added by default)

BMC Atrium Core

Owner Contact Information (Service CIs only)

BMC Atrium Core

Location (Server CIs only)

BMC Atrium Core

Priority

BMC Atrium Core

Status  (Required)

BMC ProactiveNet Performance Management



The following attributes appear in the Related Information section of the Service Context Summary window, with one or more results for which users can view details. You can enable up to six attributes for each CI type.

Attributes displayed as Related Information

Name

Source application

Details

Services and CIs (Required)

BMC Atrium Core

Name, CI Type, Status, Relationship

Deployed Changes
(Server CIs only)

BMC Server Automation

Job Name, Job Type, Change Type, Number of Changes, Status, Date/Time (End Date field)

Detected Changes
(Server CIs only)

BMC Server Automation

Job Name, Number of Changes, Status, Date/Time (End Date field)

Outage Records

BMC Remedy Asset Management

Parent ID (ID of the parent request, such as the Change ID or Incident ID), Summary, Outage Class, Outage Type, Priority, Date/Time (Actual Start Date field)

Completed Changes

BMC Remedy Change Management

Change ID, Summary, Priority, Impact, Urgency, Status, Date/Time (Submit Date field)

Incidents

BMC Service Desk

Incident ID, Summary, Priority, Impact, Urgency, Status, Date/Time (Submit Date field)

SLM Agreements (Service CIs only)

BMC Atrium Service Level Management

Agreement Name, Review Period (Daily, Weekly, Monthly, or Quarterly), Status (At Risk, Breached, Met), Type (Service Level Agreement, Operational Level Agreement, or Underpinning Contract)

SLM Service Targets (Service CIs only)

BMC Atrium Service Level Management

Service Target Name, Goal Type (Request-Based or Performance Monitoring), Status (worst-case, such as Met or Missed), Related Agreement

Work Orders

BMC Service Request Management

Work Order ID, Summary, Priority, Status, Date/Time (Submit Date field)

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