This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Atrium Integrator permissions

To use the Atrium Integrator console, you must be assigned to one of the assigned BMC Remedy AR System permission roles:

  • AI Admin Group — To give administrator rights, assign the AI Admin group to the user.
  • AI User Group — To give AI user rights, assign the AI user group to the user.

For more information about BMC Remedy AR System users and groups, see Creating users, groups, and roles.

Depending on the role assigned to a user the icons in Atrium Integrator console are enabled.


To use the Atrium Integrator Spoon, you must be assigned AR Admin (Base administrator) role.

The following table lists the permissions for AI Admin and AI User role.

Atrium Integrator roles and permissions


Groups assigned to


AI Admin

  • AI Admin
  • AI UDM Admin
  • AI Arssystem Scheduler
  • Create jobs 
  • Run jobs
  • Delete jobs
  • Schedule jobs
  • Launch jobs in BMC Atrium Integrator Spoon. 
  • Monitor jobs
  • Create data store connection
  • Edit UDM forms
  • Access BMC Remedy AR System Scheduler
  • Access BMC Atrium Integrator Carte server
  • Access to Atrium Integrator Spoon
  • Edit Atrium Integrator Spoon jobs

AI User

  • AI User
  • AI UDM User
  • AI Arssystem Scheduler
  • Schedule jobs
  • Run jobs
  • Monitor jobs
  • View datastore connections
  • View UDM forms
  • Access BMC Remedy AR system Scheduler
  • Access BMC Atrium Integrator Carte server

AR User
(Base administrator)

All groups

  • All AI Admin permissions
  • Launch and edit jobs in BMC Atrium Integrator Spoon
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  1. Hubert Langenhorst


    I have tested serval role combination to start Spoon only. In the end "AR Admin" was needed AND a fixed license. A floating license was not enough. Is that correct and an important information?

    Maybe that "AI Admin" and / or "AI User" are also necessary, but not for starting Spoon.



    Feb 25, 2016 07:36
    1. Kamalakannan Srinivasan

      Hi Hubert,

      Thank you for your comment. I will discuss with the technical team and keep you informed.


      Feb 26, 2016 12:25
    1. Sirisha Dabiru

       Hi Hubert Langenhorst,

      Apart from AR Administrator, the following users can log on to Spoon and start the jobs:

      • AI Admin
      • AI UDM Admin
      • DMT Admin



      Apr 22, 2016 03:08
  2. Cristian Testa

    If necessary add ADMINISTRATOR permission to see BMC Atrium Integrator Console?

    Apr 20, 2017 08:02
  3. Scott Skeate

    The AI User role exists. It is mapped to an AI User Group group. This group does not exist in the Group form. Is this a defect or do we just need to create the group in order to map it to a user?

    Aug 07, 2018 05:16