This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Atrium Integrator errors

The following table lists errors you might encounter while using Atrium Integrator.

 

Error Message

Solution

OutOfMemoryError:Java heap space error is observed while running multiple Atrium Integrator jobs in parallel with given schedule.

Issue: If data is loaded using multiple Atrium Integrator jobs in parallel with a given schedule, and each Atrium Integrator job is pushing only new data (CIs) in CMDB, then OutOfMemoryError: Java heap space error can occur if the Use Cache option is enabled for CMDBOutput step.

Workaround: BMC recommends to  disable the Use Cache option for each CMDBOutput step in transformations. In case the Use Cache option is enabled for CMDBOutput step, then higher memory should be allocated to Carte server process.

Error retrieving DatasetIds for the selected target data store.

Verify the BMC Remedy AR System server details specified in the target data store connection.

Error retrieving CI Types for the selected target data store.

Verify the BMC Remedy AR System server details specified in the target data store connection. Also confirm that one or more some target attributes have been mapped to the source column on the CI Mapping page of the Integration Job Builder wizard.

Error retrieving CI Relationships for the selected CI Types.

Verify the BMC Remedy AR System server details specified in the target data store connection. Also confirm that a relationship has been selected for the selected CIs on the CI Type Relationships page of the Integration Job Builder wizard.

Error retrieving CI attributes for the selected CI Type.

Confirm connectivity to BMC Atrium CMDB by clicking the Test Connection button in the Manage Data Store tool. Also verify that the CI Class is defined correctly for the selected CI Type.

Error retrieving Schemas for the source.

Confirm connectivity to the external data store by clicking the Test Connection button in the Manage Data Store tool.

Error retrieving Tables for the schema.

Confirm whether the schema for the external data store has any table defined. Also, check whether the user you have specified has permissions to access the tables.

Error retrieving Views for the schema.

Confirm whether the schema for the external data store has any view defined. Also, check whether the user you have specified has permissions to access the views.

Error retrieving Files for the source.

Confirm whether an entry has been created for the files in the NGIE: FileMetaData form. To troubleshoot data retrieval or connection errors for CSV or XML data source types, you can refer to the aifileout.txt and aifileerr.txt log files that are stored in the following directory:
ARInstallationDirectory\diserver\data-integration\ngie\bin\log

Error retrieving fields from the selected file.

Confirm whether an entry has been created for the selected file in the NGIE: FileMetaData form. Also, confirm whether an entry has been created in the NGIE: FileMetaData form for all the columns that are defined in the selected file. To troubleshoot data retrieval or connection errors for CSV or XML data source types, you can refer to the aifileout.txt and aifileerr.txt log files that are stored in the following directory:
ARInstallationDirectory\diserver\data-integration\ngie\bin\log

Failed to connect to Atrium Integrator.

See, Job not displayed on the Atrium Integrator console .

Failed to get list of NGIE Jobs.

See Job not displayed on the Atrium Integrator console.

Failed to get list of job runs.

See Job not displayed on the Atrium Integrator console.

Failed to get list of job runs.

See Job not displayed on the Atrium Integrator console.

Error getting data stores.

See Job not displayed on the Atrium Integrator console

Error publishing the job to the repository.

This error can occur while migrating jobs or creating a job from Atrium Integrator console. If you are migrating a job, refer to the migration db logs to resolve the issue. If you are creating a job, refer to the midtier log file to resolve the issue. After you resolve the issue, you can copy the job and transformation files saved in the user profile on the mid tier (For example, C:\Documents and Settings\Administrator\<jobName>) to the Atrium Integrator Spoon repository.

Error publishing the transformation to the repository.

Check your connection to the repository database server. After you fix the connection, you can copy the job and transformation files saved in the user profile on the mid tier (For example, C:\Documents and Settings\Administrator\<jobName>) to the Atrium Integrator Spoon repository.

 


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